Service and Compliance Manager

ISS FACILITY SERVICES LIMITED; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading facility management company in Bedfordshire seeks a proactive Service & Compliance Manager. This role focuses on overseeing contractual compliance, health & safety, and staff training within a dynamic healthcare environment. Ideal candidates will have strong management experience and excellent communication skills. The role demands a commitment to ensuring that services meet legal and statutory obligations while continuously improving operational excellence.

Responsibilities

• Monitor and report on statutory and legislative compliance across the contract.
• Manage internal audits and support service departments in improving audit scores.
• Oversee performance management systems and ensure accurate reporting.
• Act as the first-line technical IT interface for service-related systems.
• Compile and present monthly client and risk reports.
• Champion health & safety initiatives and maintain the site Health & Safety Plan.
• Coordinate training needs, audits, and staff development programs.
• Participate in contract extension activities and build strong client relationships.
• Lead and motivate staff, ensuring effective delegation and incident management.

Skills

Excellent report writing and communication skills

IT skills with knowledge of MS Excel and PowerPoint

Previous experience in scheduling/rostering

Management experience at Site Supervisor or Site Manager level

Experience in healthcare services

Compliance and Health & Safety auditing experience

Job description

Service and Compliance Manager

Contract: Healthcare

Location: Bedfordshire, LU4 0DZ

Hours of work: 37.5

Contract Type: Permanent

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.

We are seeking a proactive and detail-oriented Service & Compliance Manager to oversee contractual compliance, health & safety, and training functions within a dynamic healthcare environment. This pivotal role ensures that services are delivered in line with legal, statutory, and contractual obligations, while fostering continuous improvement and operational excellence.

Job Description

As the Service & Compliance Manager, you will be responsible for ensuring the contract operates within legal and statutory frameworks and meets all performance criteria. You will manage internal audits, compliance reporting, and service delivery monitoring, particularly within the Security service. The role also involves coordinating health & safety initiatives, training programs, and supporting the development of business systems and procedures.

Key Responsibilities

• Monitor and report on statutory and legislative compliance across the contract
• Manage internal audits and support service departments in improving audit scores
• Oversee performance management systems and ensure accurate reporting
• Act as the first-line technical IT interface for service-related systems
• Compile and present monthly client and risk reports
• Champion health & safety initiatives and maintain the site Health & Safety Plan
• Coordinate training needs, audits, and staff development programs
• Participate in contract extension activities and build strong client relationships
• Lead and motivate staff, ensuring effective delegation and incident management

Professional and Personal Competencies / Qualifications

• Excellent report writing and communication skills
• IT skills with knowledge of MS Excel and PowerPoint
• Previous experience in scheduling/rostering
• Management experience at Site Supervisor or Site Manager level
• Experience in healthcare services (desirable)
• Compliance and Health & Safety auditing experience

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail].