Deputy Manager jobs in Grande-Bretagne

Application Deadline: 29 October 2025

Department: Legal

Employment Type: Secondment

Location: Bolton

This role offers an excellent opportunity to become a Team Leader, responsible for encouraging, mentoring & developing team members to their maximum potential.

This team investigates credit hire claims that are submitted through the MOJ portal from a tactical and strategic point. The role of Team Leader is to ensure that the team meets their objectives, KPI’s and to continually improve the quality of the teams work.

• Being accountable for the operational performance of a team, with targets aligned to;
• Individual handler productivity
• Attainment of client KPIs including SLA management and indemnity spend
• Robust control of internal billing procedures
• Authority based technical supervision of MOJ & OIC files
• Assisting with the overall strategic approach on these claims and liaising with the Technical lead
• Being effective in managing the expectations of their immediate line manager and delivery of objectives on a continuous basis ·
• Monitoring the caseloads and capacity of team members, distributing files or tasks and implementation of necessary contingency planning
• Maximising the personal development of team members, identifying training needs and creation of succession planning
• Providing an ‘environment’ where team members feel motivated and deliver excellence
• Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators
• Ensuring the adherence to strategies of claims handling by individual claimant firms and CHOs. This will include providing feedback to the Business Unit Director & Tactical Director to articulate challenges faced and relevant successes.
• Providing recommendations on adapting strategies in line with the above to improve our technical offering within the market and to ensure we stay market leading
• Managing team members according to the firm’s policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.
• Effectively deal with complaints through agreed handling processes.
• Speaking with clients and developing relationships with key stakeholders.

35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch

• Has an understanding and previous management experience of the insurance industry ideally credit hire knowledge
• A track record of high performance in KPI driven environments
• Ability to produce and interpret performance reports of the team and its individual members
• Excellent listening and verbal communication skills
• Ability to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etc
• Ability to influence others
• Ability to remain calm under pressure
• Ability to take constructive feedback and set personal goals for continuous improvement
• Ability to remain fair and objective at all times

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation