Data Governance jobs in Malaysia

Our client is seeking a Salesforce Support & Maintenance Analyst to join their EMEIA Sales Planning and Operations team.

In this role, you will play a key part in maintaining the day-to-day health of our Salesforce platform. You will collaborate across regional and global teams to manage user support, monitor system operations, implement enhancements, and drive data quality initiatives. A strong understanding of Salesforce administration and a focus on continuous improvement will help create a seamless and secure experience for the client’s sales community.

This position is ideal for someone who enjoys solving problems, working cross-functionally, and delivering value through a detailed, thoughtful approach.

Key Responsibilities

1. System Support & Monitoring

• Monitor the performance and availability of the Salesforce platform, integrations, and scheduled jobs.
• Identify and resolve system issues and inefficiencies proactively.
• Manage Tier 2 and Tier 3 support tickets, collaborating with the Salesforce Admin and relevant teams for troubleshooting and resolution.
• Communicate resolution timelines to stakeholders effectively.

• Implement minor enhancements and configuration updates (e.g., Flows, validation rules) to improve usability and data accuracy.
• Identify automation opportunities to support business efficiency.

• Administer user roles, permissions, profiles, and access controls in line with internal policies.
• Support audits to ensure access compliance.

• Support release cycles, including sandbox refreshes, regression testing, deployment, and environment management.
• Maintain documentation and version control of system changes.

• Collaborate with Data Governance teams to uphold data quality standards.
• Perform data deduplication, integrity checks, and mass updates as needed.

• Maintain current documentation on system architecture, known issues, and support procedures.
• Provide user onboarding and training sessions to promote adoption and effective usage.

Key Qualifications

• Experience supporting and maintaining Salesforce, especially Sales Cloud and Experience Cloud.
• Strong skills in Salesforce administration, including Flows, Reports, Dashboards, Validation Rules, and Permission Sets.
• Experience in complex enterprise environments with multiple systems and integrations.
• Excellent problem-solving skills with a data-driven approach and high attention to detail.
• Effective communication skills for technical and non-technical audiences.
• Ability to work collaboratively across global teams and time zones.
• Proficiency in Excel and familiarity with data cleansing and mass data operations.
• Understanding of core data management concepts and data governance frameworks.
• Knowledge of the software development lifecycle and change management processes.

Key Qualities

• Strong analytical and troubleshooting abilities with a solution-oriented mindset.
• Proactive, adaptable, and comfortable in fast-paced, ambiguous environments.
• Collaborative, eager to learn, and willing to contribute across functions.
• Reliable, accountable, and committed to ownership of responsibilities.
• High standards for quality and a passion for user experience.

*This role is available for a limited time. Shortlisted candidates will be contacted promptly. Due to high application volume, individual responses may not be possible. Thank you for your interest.

#LI-OL1

#LI-Hybrid

Our client is a multinational technology company known for popular consumer electronics, media and entertainment services, software, cloud offerings, fitness accessories, and payment solutions.

Aquent is committed to inclusivity and is an equal opportunity employer. We encourage applications from under-represented groups and support applicants with disabilities by providing reasonable accommodations throughout the employment process.