Commercial Cards Product and Digital Capabilities Manager, Vice President

Citi; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global financial institution seeks a professional for its Commercial Cards team in Greater London, England. The chosen candidate will be responsible for client pitch support, enhancing cardholder experiences, and supporting product launches. Strong experience in the banking and payments space, along with project management certification, is preferred. This role offers generous benefits including extensive holiday allowance and private medical insurance. An ideal fit for a results-oriented individual with strong problem-solving skills and the capability to communicate effectively across teams.

Benefits

Generous holiday allowance starting at 27 days

Discretionary annual performance-related bonus

Private medical insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Qualifications

• Relevant industry experience across the banking & payments space.
• Experience with commercial or consumer cards is strongly encouraged.
• Ability to understand & influence large projects.

Responsibilities

• Provide client pitch support and conduct competitive intelligence mapping.
• Lead campaigns to enhance cardholder experience through digitisation.
• Support product launch lifecycle for new products and capabilities.

Skills

Problem Solving

Critical Thinking

Data Management

Project Management

Communication

Education

University degree (Bachelor and above) in Business, Finance, Engineering, Information Systems

Job description

Team/Role Overview:

Are you looking for a career move that will put you at the heart of a global financial institution? Bring your analysis, problem‑solving and communication skills to Citi’s Commercial Cards team.

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do:

Commercialisation & Growth

• Provide client pitch support, develop compelling use cases and conduct competitive intelligence mapping to drive commercial success for T&E and digital capabilities.
• Collaborate with Sales, Client Executives and Onboarding Managers to identify market opportunities and support strategic business growth initiatives.
• Evaluate new models and opportunities with other Payments Groups to drive the execution of the Commercial Cards growth strategy.

Client Experience & Digitisation

• Lead campaigns and initiatives to transform and enhance the cardholder and Program Administrator (PA) end‑to‑end experience through digitisation, focusing on maintaining up‑to‑date client‑facing and internal‑facing documentation and materials.
• Define and document client needs, business requirements and value propositions based on customer research, user studies, metrics and competitive analysis.
• Drive enhancements to our dual network issuance proposition, supporting the transformation of Commercial Cards services toward a digital‑centric and API‑led offering.

Deployment & Product Lifecycle

• Support the end‑to‑end product launch lifecycle for new products and capabilities, including the implementation of new Virtual Card offerings and the rollout of the mobile Virtual Card Account offering.
• Develop detailed product requirements for business and regulatory enhancements and collaborate with cross‑functional teams (including design, technology, legal, risk, fraud) to implement the required enhancements by overseeing functional scope, testing and go‑live readiness.
• Support the delivery of a prioritised portfolio of Enhancements for UK & Europe through the strategic investment process.
• Own training for the Client‑facing team on all system enhancements, new products and features.

Subject Matter Expertise & Consultation

• Act as a lead Subject Matter Expert (SME) to consult for various functions, providing specialist support to Sales and On‑boarding teams with detailed technical understanding of our system, platform and digital features & solutions.
• Strengthen collaboration with both payment networks, focusing on the cross‑application of technologies & innovations between Commercial and Consumer cards.
• Role will have daily interaction with the Regional and Global Cards Product, technology, helpdesk and Sales teams.

What we’ll need from you:

• Relevant industry experience, preferably across the banking & payments space.
• Commercial or consumer cards experience strongly encouraged.
• Problem Solving & Critical Thinking: Excellent abilities to recognize and comprehend complex data governance issues, policies, regulatory requirements and industry information affecting the business environment.
• Strong project background, able to understand & influence large projects and development cycles.
• Data Management Expertise encouraged: Comfortable around data and running queries. Knowledge and expertise in the use of data management methodologies and tools is a plus.
• Ability to optimise product and GTM decisions in a complex environment with competing opportunities.
• Results‑oriented, critical thinker, with strong project management skills.
• Capability to communicate at all levels and to work in cross‑functionally / highly matrixed environments.
• Project Management certification a plus (Prince2, PMP).
• Familiarity with main product development methods (Agile, SAFe).
• University degree (Bachelor and above) in Business, Finance, Engineering, Information Systems.

What we can offer you:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretionary annual performance‑related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family and friends.
• Access to an array of learning and development resources.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.