Data Architect jobs in United Kingdom

We are seeking an experienced and proactive Service Architect to lead and own the service transition process within an agile delivery environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. You will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams.

• Service Transition Ownership: Lead the service transition planning and execution across agile delivery teams, ensuring new or changed services are effectively and smoothly handed over to live operations.
• Service Design: Produce detailed, fit‑for‑purpose Service Designs, including support task analysis and training needs assessment.
• Stakeholder Collaboration:
• Engineering: to ensure supportability and operational readiness of developed solutions.
• Solution Architects & Security: to influence technical design from a service operations perspective.
• Programme Manager & Scrum Master: to align service readiness with delivery milestones.
• Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met.
• Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood.
• Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs.
• ITIL Process Alignment: Ensure all service designs and transitions align with ITIL framework best practices, including:
• Incident, Problem and Change Management
• Service Level Management
• Knowledge Management
• Continual Service Improvement
• Governance & Assurance: Provide service input into design authorities, governance forums and acceptance boards.
• Service Impact Assessment: Review proposed solutions to assess and influence impacts to live service and support structures.

• Proven experience as a Service Architect, Service Designer or Service Transition Lead within complex IT delivery environments.
• Strong working knowledge of the ITIL framework (minimum ITIL v3/v4 Foundation; Intermediate or Expert level desirable).
• Demonstrable experience in:
• Designing and implementing service models within large programmes.
• Agile delivery methods, particularly Scrum, including active participation in ceremonies and backlog refinement.
• Creating Service Design Packages and contributing to Operational Acceptance Criteria.
• Coordinating early life support and transitioning services into BAU support environments.
• Excellent interpersonal skills to engage technical and non‑technical stakeholders at all levels.
• Strong analytical and documentation skills, including gap analysis, risk assessment and transition planning.
• Experience working within cross‑functional, multidisciplinary teams including engineering, cyber security and programme teams.
• You will have experience designing full end‑to‑end service solutions in large‑scale enterprise environments, good understanding of enterprise IT technologies, infrastructure components and business processes, highly experienced in service management frameworks (ITIL) and practical implementation, experienced in large‑scale outsourcing bid responses, particularly government model contracts, and DV security cleared as a minimum.

• ITIL 4 Managing Professional or ITIL Expert certification.
• Experience working in secure or regulated environments (e.g. public sector, finance, defence, healthcare).
• Experience with service toolsets such as ServiceNow, Manage Engine, BMC Remedy or equivalent.

• Clearance to Start – DV

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle‑to‑work scheme)
• Dynamic Working