Customer Support jobs in United Kingdom

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £25,524 - £30,871 pro rata
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Metering Administration Assistant progression plan
• 25 days (pro rata) annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Buttershaw / Hybrid Working (1-2 days office a week – Bradford)

Work type: Secondment 6 Months – 37 Hours – Mon to Fri 8-4

We have an exciting opportunity for a Metering Administration Assistant to join the Metering Support team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Metering Support are a key part of how we plan to meet the changing expectations of customers and regulators.

In our Metering Administration Assistant role, you will be expected to provide administrative and Customer Service support to the Metering Operations department in order to facilitate the resolution of customer issues. You will be well organised with the ability to prioritise your own workload and you will be passionate about delivering excellent customer service skills to our customers.

The Metering Administration Assistant will assign and complete work using several IT platforms, so the ability to learn and use new IT systems is essential. They will also be expected to speak with customers – this could involve arranging for work to be carried out as well as dealing with complaints both verbally and in writing.

• Strong IT Skills & experience of both YW corporate systems and Microsoft Office
• Previous experience of working as part of a team in an administrative role
• Develops and maintains strong internal and external relationships
• Experience of supporting or embedding change with the ability to influence and drive the right culture and behaviours.
• Clearly demonstrates the Yorkshire Water values and behaviours

• Experience of delivering against challenging business targets
• Previous experience in a commercially orientated and/or regulated environment
• Previous experience gained within the water / waste water sectors or within the broader utilities, process or manufacturing industry sectors
• Experience of billing using Yorbill, Advantex, SAP and ICE

If you’ve got experience as an Administration Assistant and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.