Customer Service Support

Michael Page; Sheffield; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A reputable organisation in manufacturing is seeking a Customer Service Advisor in Sheffield. This permanent position offers a competitive salary between £25,000 and £27,000 along with hybrid working options. The role requires strong communication and problem-solving skills to provide excellent customer support while managing enquiries and complaints efficiently. Opportunities for professional growth in a supportive company culture are also highlighted.

Benefits

Competitive salary

Opportunities for professional growth

Supportive company culture

Qualifications

• Previous experience in a customer service or administrative role.
• Proven experience within manufacturing or a strong knowledge.
• Proficiency in using computer systems and software.

Responsibilities

• Provide a first class customer experience, ensuring all enquiries are owned through to completion.
• Resolve customer enquiries and complaints while providing excellent level of personable service.
• Ensure customer's orders and enquiries are processed efficiently.

Skills

Strong communication skills

Problem-solving skills

Customer-focused mindset

Organised approach

Job description

I am working in partnership with this reputable organisation to recruit for a number of Customer Service Advisors on a permanent basis. This permanent role offers a chance to use your customer service skills to provide excellent support and ensure smooth operations.

Client Details

The employer is a well-established organisation in the manufacturing industry. They are recognised for their focus on delivering high quality products and services, supported by a dedicated team of professionals.

Description

• Provide a first class customer experience, ensuring all enquiries are owned through to completion.
• Identify and assess customers needs to ensure enquiries are dealt with in a timely manner to achieve satisfaction.
• Resolve customer enquiries and complaints while providing excellent level of personable service.
• Ensure customer's orders and enquiries are processed efficiently and correctly.
• Supporting customers and company by pricing and raising quotations as well as organising and communicating delivery times and vehicle requirements.
• Recording customer quality complaints and investigating credit claims, ensuring they are processed within agreed time scales.
• Provide customers with information on products and service levels.
• Collaborate within the team to clarify facts, exchange information or resolve enquires or issues.
• Produce and maintaining corrective actions data to support best practice and business improvement.

Profile

A successful Customer Service Advisor should have:

• Previous experience in a customer service or administrative role.
• Proven experience within manufacturing or a strong knowledge.
• Strong communication and problem-solving skills.
• Proficiency in using computer systems and software.
• An organised and detail-oriented approach to work.
• A positive attitude and a customer-focused mindset.

Job Offer

• A competitive salary ranging from 25,000 - 27,000.
• Permanent position offering hybrid working.
• Opportunities for professional growth and development.
• Supportive company culture within a reputable organisation.