Temporary Customer Service Support

Office Angels; Sheffield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent employment agency is seeking a Temporary Customer Service Support representative in Sheffield. In this role, you will enhance customer happiness and relationship management while managing outbound calls with valued customers. The ideal candidate will have excellent communication skills and a proactive attitude towards customer service. This temporary position offers an hourly rate of £14.36 with the possibility of a bonus and a chance for permanent employment.

Qualifications

• Enthusiastic about delivering exceptional customer experiences.
• Ability to demonstrate service excellence in every interaction.
• Experience in customer service is a plus.

Responsibilities

• Ensure that customer expectations are surpassed.
• Reach out on opportunities generated from service teams.
• Conduct frequent reviews and check-ins with customers.
• Manage and nurture platinum customer accounts.
• Monitor account health and overall satisfaction.

Skills

Proactive customer service approach

Excellent communication skills

Strong organisational skills

Call handling experience

Job description

🌟Temporary Customer Service Support! 🌟

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where your contributions make a real difference?

Role Overview:

We are on the lookout for a driven, customer-focused superstar to enhance customer happiness, boost retention, and drive revenue expansion. In this temporary role, you will engage directly with valued platinum customers through targeted outbound calls and follow up on service team sales opportunities. Your mission? Strengthening customer relationships!

Location: S25, Sheffield
Pay Rate: £14.36 hourly rate (potential for £500 per month bonus!)
Start Date: ASAP
Duration: 3 months (potential to go perm!)
Hours: 37.5 per week

Key Responsibilities:

• Exceed Expectations: Ensure that customer expectations are surpassed in every interaction, demonstrating a strong commitment to service excellence.
• Follow-Up: Reach out on opportunities generated from service teams, providing responsive updates and proposing the right solutions to customers.
• Regular Check-Ins: Conduct frequent reviews and check-ins with customers to identify their needs and provide insightful solutions, either via telephone or MS Teams.
• Account Management: Manage and nurture platinum customer accounts to drive upsell and cross-sell growth. 📈
• Proactive Monitoring: Monitor account health, data cleanliness, operational efficiency, and overall satisfaction to proactively address churn risks.
• Trusted Advisor: Serve as a trusted advisor and advocate for our customers. 🤝
• Drive Improvements: Use insights and customer feedback to enhance overall service quality.
• CRM Management: Accurately record all customer interactions and relevant data in our Customer Relationship Management (CRM) system.
• Data Updates: Regularly update customer account information to reflect the latest interactions and requirements.
• Diverse Duties: Be prepared to undertake any other reasonable duties that align with the role's purpose and spirit.

What We're Looking For:

• A proactive and enthusiastic approach to customer service.
• Excellent communication skills, both verbal and written.
• Strong organisational skills and attention to detail.
• Experience in call handling or customer service is a plus! 📞

Apply now!!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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