Project Manager

Temenos; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global financial technology company is looking for a Project Portfolio Manager in London to oversee planning and scheduling of services, manage risks, and ensure quality assurance in project releases. The ideal candidate will have 2-3 years of project management experience and strong communication skills. This position includes a hybrid work model and offers comprehensive benefits including maternity leave and study leave.

Benefits

Maternity leave

Civil partnership leave

Family care leave

Recharge days

Study leave

Qualifications

• Minimum of 2-3 years of experience in project management within a Customer Success or Experience setting.
• Strong understanding of business analysis methodologies and tools.

Responsibilities

• Oversee planning, scheduling, and coordination of the packaged service and enablement collateral.
• Maintain the release calendar, including all scheduled releases and their timelines.
• Communicate with stakeholders about the release process, timelines, and progress.

Skills

Communication

Analytical thinking

Strong understanding of business analysis methodologies

Project planning tools knowledge

Customer Success experience

Education

Professional certifications (Prince2, PMP, AgilePM, ITIL V4)

Job description

Overview

ABOUT TEMENOS: Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

The Role

The Project Portfolio Manager is responsible for overseeing the planning, scheduling and coordination of the packaged service and enablement collateral from Services Portfolio and Enablement. You will work closely with cross-functional teams including Customer Success Management, Professional Services, Support, Sales, Product Management, Marketing, and Operations.

Responsibilities

• Typical responsibilities include identification and onboarding of our rotational team of field resources each quarter, based on the requirements of the roadmap, planning the release calendar, and ensuring the team tracks to the timeline agreed using available tools. Communicating progress and ensuring collaboration across the Temenos ecosystem through the identification and measurement of Key Performance Indicators is key to the success of each rotation, allowing risks to be identified, tracked and managed, quality maintained and opportunities for continuous improvement incorporated into processes.

Opportunities

• Service Portfolio Rotation: ensure that resources identified for a rotation into Services Portfolio and Enablement are scheduled for the appropriate duration and complete the necessary onboarding training prior to commencing any assigned tasks.
• Release planning and coordination: maintain the release calendar, including all scheduled releases and their timelines. Work closely with the Service Owners and Rotation to understand the scope of each release and ensure necessary resources are allocated for successful delivery.
• Communication and collaboration: communicate with stakeholders about the release process, timelines, and progress as provided by the Service Owners. Ensure everyone is aware of the status of the release.
• Risk management: identify potential risks and issues that could impact the release process and work with the team to mitigate these risks and ensure a successful release.
• Quality assurance: ensure that the services product being released meets the required quality standards.
• Continuous improvement: evaluate the release process and identify areas for improvement; work with cross-functional teams to implement process improvements that streamline the release process and improve efficiency.

Skills

• Communication: excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
• Analytical: ability to analyse complex information and make informed decisions about release planning and risk management.
• Technical: strong understanding of business analysis methodologies and tools, experience with project planning tools; knowledge of Customer Success Organisation structure and operating approach is useful.
• Experience: minimum of 2-3 years of experience in project management within a Customer Success or Experience setting.
• Certifications: Professional certifications are helpful in demonstrating expertise; examples include Prince2, PMP, AgilePM, ITIL V4 Foundation.

Values

• Care about quality assurance.
• Commit to continuous improvement.
• Collaborate on all scheduled releases.
• Challenge to ensure everyone is aware of the status of the release.

Benefits

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month.
• Civil Partnership: 1 week of paid leave for marriages and civil partnerships, including same-sex/civil partnerships.
• Family care: 4 weeks of paid family care leave.
• Recharge days: 4 days per year to use when you need to recharge.
• Study leave: 2 weeks of paid leave each year for study or personal development.

Please make sure to read our Recruitment Privacy Policy

#LI-Hybrid