SAP Global Customer Identity Access Management (CIAM) Customer Office Expert (COE)

SAP SE; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading enterprise software company in Greater London is seeking a Customer Office Expert for Customer Identity Access Management (CIAM). The role involves driving revenue, executing sales strategies, and fostering customer relationships. Ideal candidates will have over 5 years in cloud software sales and strong knowledge of enterprise technologies. Join a dynamic team working on innovative cloud solutions for clients and help shape the future of digital transformation.

Benefits

Constant learning opportunities

Skill growth benefits

Competitive salary and benefits

Qualifications

• 5+ years in technology or cloud software sales, ideally in CIAM/IAM.
• Proven track record of driving complex enterprise deals.
• Strong knowledge of enterprise technologies and architecture.

Responsibilities

• Develop and execute strategies to promote SAP CIAM.
• Build and maintain relationships with client stakeholders.
• Drive customer adoption and ensure client satisfaction.

Skills

Sales strategy execution

Customer relationship management

Analytical skills

Communication skills

Negotiation skills

Job description

SAP Global Customer Identity Access Management (CIAM) Customer Office Expert (COE)

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Position Overview

The SAP Customer Office Expert (COE) for Customer Identity Access Management (CIAM) Solution portfolio in the Business Technology Platform line of business is responsible for driving revenue, identifying new business opportunities, and accelerating cloud migration and adoption for our customers with a special focus on new name booking growth. It demands a comprehensive understanding of SAP technologies, CIAM or IAM technology, and data management to effectively communicate these solutions' value to prospective customers. As part of the Business Technology Platform team, the SAP CIAM COE will drive global programs as well as work closely with regional Sales and Customer Success to drive business development, consumption and renewals. Your efforts will span the customer value journey and will require you to work across board areas.

What you’ll do

• Sales Strategy and Execution
  • Develop and execute comprehensive strategies to promote SAP CIAM.
  • Drive effective demand management by forecasting pipeline health, identifying coverage gaps, and coordinating with field and partner teams for effective demand generation.
  • Identify and prioritize CX and BTP customers with potential for CIAM opportunity.
  • Contribute to achieving and exceeding New & Upsell bookings targets for SAP CIAM.
• Consumption and Customer Renewals
  • Act as executive sponsor and COE within SAP CIAM accounts.
  • Develop and execute comprehensive renewal strategies.
  • Drive customer adoption and consumption of SAP CIAM solution, identify adoption gaps and strategies to promote new product innovations.
• Customer Engagement and Relationship Management
  • Build and maintain strong relationships with key stakeholders and decision-makers within client organizations.
  • Engage in consultative conversations to understand customer challenges, articulate the value proposition and recommend CIAM and ECPM technologies.
  • Provide exceptional customer service to ensure client satisfaction and foster long-term partnerships.
• Product Expertise and Demonstration
  • Serve as an expert on SAP CIAM offerings.
  • Work with Product Managers and Product Marketing to define and execute new and innovating go‑to‑market initiatives.
  • Deliver compelling presentations and demonstrations to showcase the benefits of SAP's CIAM solution internally and externally to.
• Collaboration and Resource Management
  • Work closely with internal stakeholders from Customer Success, Partner ecosystem to support customer engagements and accelerate deal closure.
  • Strong alignment with the Account teams, Customer Success Partners & Partner Business manager to drive successful adoption and consumption of SAP CIAM.
• Forecasting & Reporting
  • Own accurate forecasting for SAP CIAM pipeline & bookings.
  • Report regularly to global leadership and contribute to QBRs with actionable insights and progress updates.
• Share best practices and success stories across global sales, partner and customer communities.

What you bring

• Required:
  • 5+ years in technology or cloud software sales, ideally in CIAM, IAM or similar technologies.
  • Proven track record of driving complex enterprise deals.
  • Strong knowledge of enterprise technologies and architecture.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to articulate complex technical concepts, their value and translating them into clear business outcomes.
  • Strong analytical skills with a focus on identifying customer needs and providing solutions.
• Preferred:
  • Understanding of SAP technologies including SAP ERP, CX and SAP Business Technology Platform.
  • Proficient in CIAM technology and experience in positioning solutions focused on CIAM.
  • Extensive industry network for business development.
  • Familiarity with SAP's sales methodology, internal systems, and GTM motions.
  • Familiarity with the SAP Business Suite and SAP Line of Business solutions.
  • Understanding of AI-readiness and data-driven transformation narratives at the CxO level.
  • Understanding of industries and vertical markets for CIAM growth.
  • Exceptional written and verbal communication skills.
  • Strategic thinking with a high degree of creativity and innovation.
  • Strong executive presence and results-driven mindset.
  • Ability to work across multiple teams within a matrix organization.

Why This Role Matters

As SAP shifts to a cloud‑first, AI‑ready future, SAP CIAM is a critical engine powering digital transformations. Your impact will be felt in driving innovation, shaping go‑to‑market (GTM) strategy, and helping customers make the leap to a future‑proof cloud platform for their customer and consumer data.

Meet your team

SAP CIAM within SAP’s Business Technology Platform portfolio at SAP is rapidly growing and playing an increasingly critical role, serving as the platform for all innovation for customers across all industries.

Equal Employment Opportunity

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Successful candidates might be required to undergo a background verification with an external vendor. Please note that any violation of these guidelines may result in disqualification from the hiring process.