Customer Success jobs in United Kingdom

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.

At CoreWeave, we’re pioneers revolutionizing cloud computing by putting bleeding‑edge GPU technology on top of the industry’s fastest and most adaptable infrastructure. We are on the hunt for remarkable Technical Program Managers who share our passion, have an understanding of GPU infrastructure and AI applications to join our Customer Experience (CX) Organization. The CX team is responsible for educating prospective customers on the technical value of CoreWeave, designing and defining customer deliverables and integration points, onboarding and enabling customers, and ensuring successful ongoing operations of CoreWeave within customer environments.

As a Technical Solutions Manager in the Customer Experience organization at CoreWeave, you’ll have the opportunity to:

• Lead Strategic Customer Relationships - Ownership of technical customer relationships to ensure successful adoption and customer satisfaction.
• Define Customer Requirements - Collaborate with customers and partners to define technical requirements that meet the customer’s needs for AI/ML.
• Drive End‑to‑End Program Execution - Oversee the execution of complex programs, including planning, resource management, risk assessment, and internal/external stakeholder engagement to ensure successful outcomes.
• Engage with Stakeholders / Influence Product Strategy - Gather, document, and communicate program requirements to ensure clarity, feasibility, and alignment with critical objectives. Share customer feedback with Product Management and Engineering, influencing product direction.
• Foster Collaboration - Facilitate effective communication among various teams, including engineering, product management, operations, support, and sales.
• Build Strong Relationships - Establish and maintain strong relationships with stakeholders to align program objectives and secure necessary resources and support.
• Proactively Manage Risks - Identify potential risks and issues throughout the program and proactively communicate to relevant stakeholders to drive resolutions and minimize impact.
• Measure Success - Define and track key performance indicators (KPIs) and metrics to measure program success and effectiveness.
• Drive Improvements - Identify and address inefficiencies to enhance operational speed and quality outcomes.

We believe in investing in our people and value candidates who bring diversified experiences to our teams. If any of the following resonates with you, we’d love to talk:

• Education - B.S. in Computer Science or a related technical discipline, or equivalent experience.
• Experience - Five or more years of experience in technical program management, customer success management, or professional services delivery management, with a focus on cloud infrastructure and AI/ML applications.
• Strong Written Communication Skills - Communicate effectively through both long‑form documents and short‑form/asynchronous communications with internal and external stakeholders.
• Track Record - Successfully organized and coordinated the efforts of multiple teams to deliver long‑running, complex projects with visibility to senior stakeholders.
• Leadership Style - Comfortable working in a bottoms‑up leadership‑style organization that focuses on enablement, communication, organization, and inspiration over task management.
• Self‑Awareness - Recognizes when to seek help and is willing to ask for it in a timely manner within a safe environment.
• Excitement for Growth - Excited about making a mark on the lives and products of a fast‑paced, dynamic organization experiencing hypergrowth.

At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper‑growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best‑in‑Class Client Experiences
• Achieve More Together

The base salary range for this role is 116,000 GBP to 155,000 GBP. The starting salary will be determined based on job‑related knowledge, skills, experience, and market location. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

• Family‑level Medical Insurance
• Family‑level Dental Insurance
• Generous Pension Contribution
• Life Assurance at 4x Salary
• Critical Illness Cover
• Employee Assistance Programme
• Tuition Reimbursement
• Work culture focused on innovative disruption

Benefits may vary by location.

While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration.

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be a U.S. person or eligible to access export controlled information without a required export authorization. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.