Account Manager

CW Executive Search Ltd; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading recruitment firm in Manchester seeks an experienced Account Manager to drive customer success and manage a dynamic portfolio. Responsibilities include retaining and growing customer relationships, providing exceptional service, and delivering solutions collaboratively. The ideal candidate must possess strong commercial acumen, analytical thinking skills, and proficiency with CRM systems and Microsoft Office. A clean UK driving licence is also required.

Qualifications

• Experience in account management or service delivery.
• Confidence in presenting and influencing at all levels.
• A full, clean UK driving licence.

Responsibilities

• Manage a dynamic portfolio and drive growth.
• Deliver exceptional service and expand customer footprint.
• Collaborate with teams for high-quality solutions.

Skills

Customer-first mindset

Strong commercial acumen

Analytical thinking

Proficiency with CRM systems

Proficiency in Excel

Proficiency in PowerPoint

Tools

Salesforce

Job description

Job Role

As an Account Manager, you’ll be at the heart of our clients customer success strategy. Here you will manage a dynamic portfolio, drive growth through exceptional service and provide crucial strategic insight.

Job Objectives

• Retain and grow a portfolio of valued customers through proactive relationship management
• Deliver exceptional service and identify opportunities to expand our Client's footprint
• Be the voice of the customer, ensuring their needs are met and exceeded
• Collaborate across teams to deliver seamless, high-quality solutions
• With the support of the mobilisation team, take full ownership of the customer experience through onboarding new customers
• Lead contract renewals and price negotiations with confidence and clarity
• Manager terminations with a focus on customer retention and satisfaction
• Use data-driven insights to increase service delivery and profitability
• Working with your Customer relationship advisor, provide support for customer escalations, resolve issues with empathy and efficiency
• Partner with onboarding and service teams to ensure smooth transitions and ongoing excellence
• Conduct root cause analysis to prevent recurring issues and enhance customer experience
• Own your KPIs : retention, upsell, debt management and forecasting
• Stay organised and efficient with strong calendar and workload management, including scheduled customer KPI visits

Perosnal Qualities

• A customer first mindset with a passion for building lasting relationships
• Strong commercial acumen and experience in account management or service delivery
• Confidence in presenting and influencing at all levels
• Analytical thinking with the ability to turn data into action
• Proficiency with CRM systems such as salesforce, or similar platforms to manage pipelines, track performance and enhance customer engagement
• Proficiency in Excel and Powerpoint
• A full, Clean UK Driving licence

If a CW Executive Search consultant does not reach out within 2 weeks of your application you have unfortunately been unsuccessful