Customer Success jobs in United Kingdom

About us

At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate – moving from manual processes to automated, intelligent workflows.

Xelix is a fast‑paced scale‑up – things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively, whilst remaining profitable. We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate a milestone together.

In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.

We’re hiring a Revenue Operations Analyst to turn commercial data into clear insights and operational improvements across the full GTM funnel. You’ll partner with Sales, Marketing, and Customer Success to improve forecast accuracy, pipeline hygiene, conversion rates, and revenue efficiency. This role reports to the Revenue Operations Manager and works closely with Sales leadership.

• Build and maintain dashboards and recurring reports for pipeline, forecast, conversion, velocity, and retention
• Manage data quality processes across CRM and connected tools, including duplicate prevention, enrichment, and SLA monitoring
• Analyse funnel performance, cohorts, and segments; translate findings into recommendations and track impact
• Support forecasting cadence with scenario models and variance analysis
• Partner with Sales leadership on territory, quota, capacity, and coverage models
• Document GTM processes, hand‑offs, and SLAs; support adoption and change management
• Evaluate and implement tooling changes, integrations, and automations
• Deliver ad‑hoc deep dives for exec and board‑level questions
• Create A/B test frameworks and track impact of GTM experiments

• 1+ years experience in a RevOps, Sales Ops, FP&A, or analytics role supporting a B2B GTM team
• Strong Excel skills, demonstrating capability to work with complex formulas
• Proficiency with a modern CRM (HubSpot preferably) and data visualisation tools
• Ability to translate data into clear narratives and recommendations for non‑technical stakeholders
• Comfortable owning multiple priorities with attention to detail and data integrity

💰 Competitive salary starting from £35,000‑£55,000 depending on experience

🏝️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days

🏡 Hybrid working with three days a week from our dog‑friendly Hoxton office and on‑site gym

🏥 Comprehensive private medical & dental cover with Vitality

🍼 Enhanced parental leave pay

📚 Learning & development culture – £1,000 personal annual budget

🌍 We’re carbon‑neutral and are working towards ambitious carbon reduction goals

🎯 Lots of team socials & activities

☀️ Annual team retreat

We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

This is a full‑time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.

1. Introductory Call – A short Teams conversation with a Talent Partner to discuss your background and the opportunity.
2. Hiring Manager Interview – A 30–45 minute Teams meeting to explore your experience and fit for the team.
3. Technical Task or Presentation – A role‑relevant exercise to demonstrate your skills and approach.
4. Final On‑site Interview – An in‑person meeting with our senior leadership team and co‑founders at our office.

We strive to make the process clear, efficient, and respectful of your time.