CRM Administrator

Anderson Scott Solutions; England; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading consulting firm is looking for a proactive CRM Administrator to enhance sales operations. Located in Telford, this hybrid role requires experience with Salesforce and Excel, alongside strong analytical skills. Responsibilities include supporting sales leadership, optimizing processes, and managing key data analytics projects. The ideal candidate, with at least 3 years' relevant experience, will thrive in a dynamic environment and drive operational efficiencies.

Qualifications

• Minimum 3+ years of Salesforce CRM experience.
• 3+ years' experience supporting a dynamic sales organisation.
• Strong financial acumen and advanced Excel skills.

Responsibilities

• Support operational efficiency and best practice adoption.
• Provide operational support to sales leadership.
• Perform observations to identify efficiency gains.

Skills

Salesforce CRM experience

Advanced Excel skills

Financial acumen

Collaboration with sales teams

Tools

Salesforce

HubSpot CRM

Excel

Job description

CRM Administrator

£30,000 - £35,000

Telford - Hybrid

3-6 Month FTC

Our client is a dynamic, growth-focused organisation seeking a proactive CRM Administrator to directly support their sales organisation. The ideal candidate will have strong experience working with Excel, Salesforce and/or HubSpot, and a proven ability to leverage analytics to drive actionable insights and improve sales operations.

Key Responsibilities:

• Support the Revenue Operations Business Partner in driving operational efficiency, best practice adoption, and project management
• Provide day-to-day operational support to sellers and sales leadership
• Perform side‑by‑side observations with sellers to identify efficiency gains and process gaps
• Deliver impactful data analysis with actionable insights aligned to business objectives
• Document and maintain sales processes, policies, and work instructions
• Act as a problem‑solver and primary point of contact for sales leadership on operational complexities
• Simplify and centralise administrative tasks to improve the seller experience
• Support change management initiatives through documentation and personal guidance
• Serve as a project manager for key initiatives, maintaining robust documentation and communication
• Administer and validate sales commissions, leveraging Salesforce and support from GTM Data Analytics and Revenue Operations

Key Skills & Requirements:

• Minimum 3+ years of Salesforce CRM experience (Administrator certification a plus)
• 3+ years' experience supporting a dynamic sales organisation
• Strong financial acumen and advanced Excel skills (Pivot Tables, VLOOKUP, XLOOKUP)
• Understanding of commission calculations, sales compensation plans, and compensation philosophies
• Knowledge of traditional sales practices including CRM utilisation, KPI tracking, sales processes, and compensation management
• Experience collaborating with sales managers, marketing, and customer success teams
• Experience supporting critical sales processes such as Forecasting, Pipeline Reviews, Quarterly Business Reviews, and Annual Planning
• Ability to design, influence, and monitor sales processes including prospecting, opportunity and account management, and account strategy design

Preferred Qualifications:

• Salesforce Administrator Certification
• Experience with HubSpot CRM