Client Services Manager (Maternity Cover 13 month FTC)

Medica Group; Hastings; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare solutions provider in the UK is seeking a Client Services Manager to strengthen client relationships and drive service excellence. You'll manage onboarding, training, and ongoing support while identifying growth opportunities. The ideal candidate has strong operational management experience and excellent communication skills. This full-time role allows flexible working arrangements with a competitive salary and benefits package.

Benefits

Flexible and hybrid working

Enhanced holiday allowance

Annual bonus

Pension

Access to free personal development events

Qualifications

• Experience managing operational workstreams in a client-facing role.
• Ability to influence change and achieve project goals.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the main contact for a group of clients ensuring satisfaction.
• Handle client queries and lead service reviews.
• Support client setups with project management and training.

Skills

Operational management

Client-focused approach

Communication skills

Organisational skills

Influence change

Job description

Job description

Client Relationship Manager, Customer Success Manager, Client Engagement Manager, Client Support Manager, Client Operations Manager, Partnerships Manager, Client Solutions Manager

Salary: 30000 to 40000 per annum DOE

Location: Hybrid 3 days / week in Hastings HQ

Contract: Fixed-term 13 months Full-time (37.5 hrs / week)

Join Medica as a Client Services Manager and become the trusted partner for our valued clients.

In this dynamic role you’ll take the lead in building strong relationships driving service excellence and supporting the growth of our healthcare solutions. As the go-to contact for a portfolio of clients you’ll manage everything from onboarding and training to resolving issues and identifying new opportunities. If you’re passionate about delivering outstanding service thrive on collaboration and enjoy making a real impact - this is the role for you.

Key responsibilities

• Be the main contact for a group of Medica clients ensuring excellent service and satisfaction.
• Handle client queries, issues and service reviews and lead improvement plans.
• Support new client setups and changes including project management and training.
• Work with internal teams to share client feedback and improve services.
• Identify and support opportunities to grow existing services and introduce new ones.
• Create useful guides and training materials for clients and colleagues.
• Share knowledge and best practices with your team to support ongoing learning.

Who we are

Medica is the UK’s leading telemedicine provider supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth now is a great time to become part of our journey.

Requirements

• Experience managing operational workstreams of a client facing management role or managing client implementations / change with a client focused approach.
• Ability to influence change to achieve project goals.
• Ability to be both strategic and tactical when making decisions.
• Ability to build consensus and relationships among peers and the wider team.
• Excellent communication, interpersonal and organisational skills.
• Experience working in or with IT stakeholders and systems.

Benefits

• Flexible and hybrid working
• A company culture that promotes work life balance
• Commitment from employers to continued learning and development
• Access to Employee Assistance Programme
• Annual bonus
• Enhanced holiday allowance bank holidays
• Group life assurance
• Pension
• Social events
• Sick pay
• Cycle to work scheme
• Access to free and regular personal development & wellbeing events

We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work.

We request all applicants to complete a confidential equalities monitoring form to help us identify recruitment trends and address any concerns.

Learn more about Medica and the work we do. We are a 2024 Circle Back Initiative Employer and we commit to respond to every applicant.