Hybrid Customer Success Specialist

Recooty; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A customer service-oriented company in London is seeking a Hybrid Customer Service Representative. In this role, you will assist customers via phone, email, and live chat, balancing remote work with in-office collaboration. Ideal candidates will have a background in customer service, strong communication skills, and the ability to multitask. Join us to make a meaningful impact on customer satisfaction while enjoying a hybrid work environment.

Benefits

Competitive salary and benefits

Opportunities for professional development

Employee discounts

Qualifications

• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong active listening abilities.
• Ability to multitask and prioritize effectively.
• Flexibility to work both remote and in-office shifts.

Responsibilities

• Provide courteous and efficient support to customers.
• Address inquiries and resolve issues.
• Utilize CRM software to document interactions.
• Collaborate with cross-functional teams.
• Identify opportunities for process improvements.

Skills

Customer service experience

Excellent communication skills

Empathy and patience

Ability to multitask

CRM software proficiency

Education

High school diploma or equivalent

Tools

CRM software

Job description

A customer service-oriented company in London is seeking a Hybrid Customer Service Representative. In this role, you will assist customers via phone, email, and live chat, balancing remote work with in-office collaboration. Ideal candidates will have a background in customer service, strong communication skills, and the ability to multitask. Join us to make a meaningful impact on customer satisfaction while enjoying a hybrid work environment.