Customer Service Representative jobs in United Kingdom

Job Title: Portuguese Speaking Customer Service Representative

Location: Gravesend, Kent (European Head Office)

Contract: Permanent, Full-time, Monday to Friday (Portugal business hours)

Salary: £31,000 - £33,000 with excellent benefits

An internationally recognized company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You will support customers in Portugal, working in a collaborative, multilingual environment that values innovation and agility.

Key Responsibilities:

• Manage and oversee deliveries for the Portugal customer base
• Serve as the first point of contact for all customer requests and inquiries
• Build and maintain strong relationships through proactive communication and weekly calls
• Ensure orders are processed accurately and delivered on time
• Investigate and resolve customer complaints, driving continuous improvement
• Identify and act on opportunities for customer growth and promotional engagement
• Liaise with internal teams to ensure excellent service delivery
• Possess 2-3 years of experience in a demanding customer service environment
• Be fluent or native in European Portuguese
• Be fluent in English (written and spoken)
• Proficient in Microsoft Office (especially Excel)
• Have excellent communication and active listening skills
• Manage challenges with a positive, solutions-focused approach
• Maintain strong attention to detail and a process-driven mindset
• Additional language skills, especially Spanish, are a plus
• Experience with SAP and Salesforce is preferred
• Knowledge of international business and complaint resolution processes

We offer a competitive salary and opportunities for career progression, along with benefits such as a contributory pension scheme (up to 7% company match), life assurance (4x basic salary), Employee Assistance Programme, enhanced maternity and paternity leave, company events, referral programme, and free parking.

If you're a motivated, customer-focused professional ready to make a real impact within a global team, apply now. We'd love to hear from you.