Customer Service Representative

Gallagher; Llantrisant; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading insurance firm in Llantrisant is looking for Customer Service Representatives. This entry-level position offers comprehensive training for those without insurance experience. Responsibilities include handling calls from small to medium-sized businesses, creating tailored insurance quotes, and ensuring exceptional customer service. This role provides a supportive environment and opportunities for career advancement through professional qualifications.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance

Income protection

Health cash plan or Private medical insurance

Volunteering days

Employee Stock Purchase plan

Discounted gym membership

Qualifications

• Natural ability to communicate clearly and explain complex information in simple terms.
• Attention to detail to ensure accuracy when reviewing and processing information.
• Empathy and composure when dealing with customers, even in challenging situations.

Responsibilities

• Handle incoming and outgoing calls, helping customers with queries and concerns.
• Provide tailored insurance options that meet customer needs.
• Ensure every customer has a positive experience.

Skills

Customer service skills

Communication skills

Attention to detail

Empathy

Education

GCSEs (or equivalent) including English and Maths

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet our clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Start Your Career in Customer Service – No Insurance Experience Needed!

We’re expanding our team and looking for enthusiastic, customer-focused individuals to join our Llantrisant office as Customer Service Representatives. This is an exciting opportunity to step into the world of insurance, even if you’ve never worked in the industry before. If you’re passionate about helping people, eager to learn, and ready to build a rewarding career, we’d love to hear from you!

In this role, you’ll work with a variety of small to medium-sized businesses, helping them find insurance policies that meet their unique needs. You’ll ensure they have a great experience and leave with the best insurance package tailored to their requirements.

How you'll make an impact

From day one, you’ll join our Training Academy, where we’ll provide you with all the knowledge and skills you need to succeed. This includes learning about insurance fundamentals, handling policies, and mastering our systems and processes.

The Training Academy will support you every step of the way, giving you supported real-world experience to make sure you have everything you need to do a great job, and be comfortable in your new career.

Training and support don’t end there either; we’re committed to your growth, offering a clear progression programme and fully funded professional insurance qualifications (CII) to help you advance your career with us.

Here’s what your day-to-day will look like:

• Assist Customers: Handle incoming and outgoing calls, helping customers with queries, updates, and concerns.
• Create Quotes and Renewals: Provide customers with tailored insurance options that meet their needs.
• Deliver Exceptional Service: Ensure every customer has a positive experience and leaves with a lasting impression of our products and services.
• Upsell and Cross-Sell: Identify opportunities to recommend additional products that suit the customer’s requirements.
• Multitask with Ease: Balance multiple tasks using a range of systems while working in a supportive, friendly, and agile team environment.

About You

We’re looking for individuals who are passionate about helping people and eager to learn. No prior insurance experience is required; our comprehensive training programme will teach you everything you need to know.

Here’s what will help you stand out:

• A natural ability to communicate clearly and explain complex information in simple terms.
• Attention to detail to ensure accuracy when reviewing and processing information.
• Empathy and composure when dealing with customers, even in challenging situations.
• Strong customer service skills to ensure a positive experience for every customer.
• Basic computer literacy and confidence using systems.
• GCSEs (or equivalent) including English and Maths.
• Eligible to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.