Customer Service Representative

PIB Group; Croydon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance company in Croydon seeks passionate individuals for a full-time customer service role. You will engage with customers through various channels, provide product information, and achieve performance objectives. Ideal candidates possess strong customer service skills, computer proficiency, and a positive attitude. The role offers competitive salary and benefits, along with opportunities for professional development.

Benefits

Collaborative working environment

Competitive salary and benefits package

Professional development opportunities

Qualifications

• A passion for customer service is essential.
• Computer literate and proficient in MS Office.
• Ability to build rapport and relationships with customers.

Responsibilities

• Communicate with customers using various contact systems.
• Provide customers with relevant product information.
• Deliver against performance KPIs set by the line manager.

Skills

Customer Service

Computer Skills

Typing

Data Entry

Basic Math

Upselling

Tools

MS Office

Windows

Job description

We are looking for passionate individuals who are committed to delivering outstanding customer service. Morton Michel part of the PIB group is an exciting place to start or continue your career and are an organisation who really care about their people and their customers.

Our new modern offices based in Knollys House which is on the main Train Tram and bus route and a 5 minute walk into town operate a smart / casual dress code in the office and embrace career development and flexible working.

Here at Morton Michel we are a close-knit team that take pride in our ability to deliver a first-class service to our customers. To do this we strive to create an environment which is great for our people. We want our people to enjoy coming to work and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great.

What you'll be doing:

• Communicate with customer using a variety of customer contact systems e.g. phone e-mail Live Chat to sell retain and transact policies
• Provide customers with relevant product information that is clear fair and not misleading allowing them to make an informed decision
• Deliver against a set of Key Performance Indicators that will be provided to you by your line manager
• Provide a great customer experience that enables higher sales conversion retention performance and customer satisfaction scoring
• Always treat customers fairly
• Demonstrate a competent level of product system and technical knowledge through regular training and assessment
• Understand and apply all legal regulatory information security and compliance requirements and report any breaches when identified
• Demonstrate ability to work both individually and as part of a team

What we're looking for:

• A passion for Customer Service
• Computer literate demonstrate use of MS Office
• Rapport building skills to be able to speak with our customers and build relationships
• Can-do positive attitude towards customers and team member alike
• Self-driven to continuously improve performance

What you'll get:

• A collaborative and supportive working environment where your contribution is valued.
• The opportunity to work as part of a dynamic and supportive team within a leading insurance group.
• A competitive salary and benefits package.
• Be a part of a company who promotes professional development and career progression opportunities within the group.

Why PIB Group:

PIB Group is one of the UKs fastest-growing insurance businesses offering real career progression professional development and a collaborative culture where your work truly matters.

We encourage our people to be collaborative with entrepreneurship at our core. We are a fast-paced growing organisation and an exciting place to be.

We also value ambition and creative thinking. You dont have to tick every box to apply if you bring fresh ideas and a drive to grow wed love to hear from you!

Inclusion & Accessibility:

We are an equal opportunities employer committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race colour gender religion disability age sexual orientation or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process please reach out to

Required Experience:

Unclear Seniority

Key Skills:

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Type: Full-Time

Experience: years

Vacancy: 1