Customer Service Representative jobs in United Kingdom

Expleo is a trusted global partner for end-to-end engineering, quality services, and management consulting, driving digital transformation across industries. We empower businesses to harness the pace of technological change, delivering innovations that create competitive advantage and improve lives worldwide. Operating in technology-intensive sectors, Expleo helps make business and society more connected, sustainable, and secure.

The Opportunity

Following significant project wins, Expleo is expanding its commercial team and seeking several Key Account Managers to manage and grow our portfolio of blue-chip clients. This is a fantastic opportunity for driven, relationship-focused professionals to play a pivotal role in shaping client success and Expleo’s growth.

We’re looking for passionate individuals who thrive on building strong relationships, identifying new opportunities, and delivering value. You’ll be comfortable engaging with stakeholders at all levels—from C-suite executives to operational teams—and will bring energy, resilience, and a winning mindset to everything you do.

• Develop and execute strategic account plans focused on growth, profitability, and client satisfaction.
• Identify and pursue new business opportunities within existing accounts, driving them through to successful closure.
• Build and maintain strong relationships across client organizations, understanding their needs and aligning Expleo’s services accordingly.
• Collaborate with internal teams to support group-wide initiatives and strategic goals.
• Propose innovative solutions to enhance client engagement and deliver added value.
• Lead sales activities within accounts, working closely with delivery teams to ensure successful project outcomes and repeat business.
• Maintain accurate CRM records, activity reports, and client engagement documentation.

• Proven experience in sales or business development within engineering services, ideally in the Marine sector.
• Strong understanding of industry trends and client challenges.
• Demonstrated success in complex, solution-based sales and account management.
• Highly motivated with a competitive drive to exceed targets and expectations.
• Excellent interpersonal and relationship-building skills.
• Commercial acumen with the ability to assess financial impact and value creation.
• Strong networking capabilities and industry connections.
• Willingness to travel nationally and occasionally internationally.

• Collaborative working environment – we stand shoulder to shoulder with our clients and ourpeers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• ExpleoAcademy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits such as medical and dental insurance, pension, life assurance, employee wellbeing programme, sports and social events, birthday hampers and much more!
• Always working as one team, our people are not afraid to think big and challenge the status quo

• As a Disability Confident Committed Employer we have committed to:
  • Ensure our recruitment process is inclusive and accessible
  • Communicating and promoting vacancies
  • Offering an interview to disabled people who meet the minimum criteria for the job
  • Anticipating and providing reasonable adjustments as required
  • Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive