Client Account Manager (Music / Theatre / Visitor Attractions)

Supertech Group; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading event ticketing company in Greater London seeks a proactive Client Account Manager (Music / Theatre / Visitor Attractions) to enhance relationships with partners in live entertainment and cultural attractions. This role is crucial for supporting clients with ticketing solutions and driving business growth through effective account management. The ideal candidate will possess a Bachelor’s degree and at least 3 years of experience in a similar role, alongside strong communication and problem-solving skills.

Qualifications

• 3+ years of experience in account management within live entertainment, theatre, or cultural attractions.
• Strong problem-solving ability and client service orientation.
• Ability to manage multiple projects and deadlines effectively.

Responsibilities

• Manage and grow relationships with partners in live entertainment and cultural attractions.
• Ensure smooth operations and drive business growth through effective account management.
• Oversee the processes for season ticket renewals and match-day on-sales.

Skills

Client service orientation

Communication skills

Problem-solving

Interpersonal skills

Education

Bachelor’s degree in Business, Marketing, Arts Management, or related field

Tools

Ticketing systems

CRM tools

Job description

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If so, this could be the opportunity you’ve been waiting for. webook.com is one of the leading event ticketing and experience booking platforms in the world, known for its cutting-edge technology, agility, and robust feature set. We’ve supported some of the largest large-scale events, processing over £400 million in sales to date.

Role Overview

We are seeking a proactive and client-focused Client Account Manager (Music / Theatre / Visitor Attractions) to manage and grow relationships with partners in live entertainment and cultural attractions. This role involves supporting clients with ticketing solutions, ensuring smooth operations, and driving business growth through effective account management.

Key Responsibilities

• Gain in-depth knowledge of the webook.com platform and product portfolio to provide business analysis and support to clients.
• Build and maintain event and ticket inventory within the webook.com platform.
• Create training programmes and documentation for clients.
• Develop strong relationships with clients to support, learn and understand their specific needs, and provide excellent support and training services.
• Assist with business growth, monitor ticket sales across all channels, and identify opportunities to increase ticket sales and improve operational efficiency.
• Provide clients with support, ensure effective communication, and coordinate problem resolution working closely with IT, engineering, and other teams.
• Oversee the processes for season ticket renewals and match-day on-sales , ensuring accuracy of information across all sales channels and being present for on-sales as required.

Requirements

• Bachelor’s degree in Business, Marketing, Arts Management, or related field.
• 3+ years of experience in account management within live entertainment, theatre, or cultural attractions.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving ability and client service orientation.
• Experience working with ticketing systems and CRM tools.
• Ability to manage multiple projects and deadlines effectively.