Account Manager (North American Market) 12-month FTC

PHMG Careers; Manchester; On-site; GBP 36,000 - 55,000; Full time

Job summary

A leading audio branding company in Manchester seeks an experienced Account Manager to oversee 400-500 client accounts, providing exceptional service and identifying new opportunities. The role offers a competitive salary and rewards, along with career development linked to performance. Key responsibilities include project management, client relationship building, and ensuring metrics are met. Benefits include a free gym membership, company events, and a vibrant workplace culture that values creativity and innovation.

Benefits

Competitive salary and rewards

Career development linked to performance

Free gym membership at PureGym

All expenses paid company events

Birthday time off

On-site barber and beautician

Exciting social scene

Creative spacious offices

Fundraising initiatives

Cycle to work scheme

Smart pension scheme

Qualifications

• Strong understanding of clients' needs and the company’s product portfolio.
• Ability to work collaboratively across teams.
• Expertise in delivering customer service to improve client satisfaction.

Responsibilities

• Manage daily operations of 400-500 client accounts.
• Identify new business opportunities and foster long-term relationships.
• Monitor key metrics to improve performance and spot trends.

Skills

Business Development

Customer Service

Account Management

Project Management

Sales Goals

Job description

Salary : 36500 basic 55000 OTE

Location : Old Trafford Manchester

Contract : 12-month FTC (maternity cover)

Hours : 1pm - 10pm Monday - Thursday 1pm - 6pm Friday (4.5 days per week)

Our Account Managers are responsible for the day-to-day management of 400-500 accounts made up of long-standing clients and new clients sent their way by our expert sales teams. Through seamless coordination with our creatives they deliver top-quality productions whilst proactively consulting on their clients ongoing marketing needs.

Strategic objectives and responsibilities :

• At every touch-point youll demonstrate your expert-level understanding of your clients needs PHMGs product portfolio and the wider industry to offer clients exceptional creative technical and commercial support
• Working collaboratively across a matrix of teams to deliver productions and audio projects to exemplary standards exceeding client expectations with the highest level of communication and project management
• You deliver industry-leading customer service to ensure satisfaction continuously improves
• You have a constant pipeline of potential new business opportunities. Youre never chasing at the last minute to hit target
• Youre always looking to identify commercial opportunities within your client base and foster long-term client relationships through a contact model that works for each client
• You know your numbers and how you can improve key metrics. You spot trends in data and are always planning ahead. Youre not surprised at the end of any month as youve been monitoring the health of your client base constantly
• You seek out guidance and support from your peers and across your network your commitment to your personal development is obvious to everyone around you

What youll get in return :

• Competitive salary and rewards
• Career development and progression directly linked to your performance
• Free gym membership at PureGym
• All expenses paid company events in sought after venues
• Birthday time off to celebrate
• On-site barber and beautician
• Exciting social scene and lively atmosphere
• Creative spacious offices with breakout areas and bar
• Fundraising initiatives for our registered charity the PHMG Foundation
• Cycle to work scheme
• Smart pension scheme

About PHMG :

At PHMG our drive to innovate fuels everything we do our culture our work and our mission.

This commitment to doing things differently inspired our journey starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding one that harmonizes creativity technology and results. Today we serve over 37000 clients across 50 countries helping businesses to elevate their brand and customer experience by embracing the power of sound.

Our prestigious client list includes global giants like Coca-Cola Samsung Adidas and Audi. But its not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector providing each with world-class audio branding solutions.

For those with the talent drive and ambition PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here youll collaborate with some of the brightest minds in the industry all united by a passion for innovation and excellence.

Joining PHMG means becoming part of a company that values creativity embraces diversity and fosters professional growth. Sound good

Key Skills

Business Development,Company Policies,Customer Service,Financial Performance,Revenue Growth,Oversight,Regional Sales,Account Management,Project Management,Product Line,Ensure Compliance,Human Resources,Procedures,Sales Goals,Direct Reports