German & English Bilingual Customer Service Advisor *Hybrid

South West Recruitment; City Of London; Hybrid; GBP 27,000; Full time

Job summary

A leading recruitment agency is seeking a permanent Customer Service Advisor in London. This hybrid role requires fluency in both English and German to help customers via phone, email, and social media. Responsibilities include translating communications and managing customer queries effectively. Offering a fantastic working culture, the position promises a salary of £26,312 per annum along with various employee benefits including gym discounts and involvement in local charities.

Benefits

Pension Scheme with Standard Life

Eye test vouchers and discounts

Discounted corporate gym membership

Charity involvement and fundraising days

Apprenticeships qualifications

Qualifications

• Fluent in both English and German for customer interactions.
• Ability to communicate professionally in a hybrid customer service environment.
• Desire to create a fun atmosphere while helping customers.

Responsibilities

• Respond to customer queries via email and phone in English and German.
• Translate replies between German and English.
• Deliver excellent customer service across multiple platforms.

Skills

Communication skills

Empathy

Confidence

Willingness to help

Job description

We are recruiting for a permanent Customer Service Advisor to speak both German and English.

Hybrid for London office

Main Purpose of role

Responding to English and German emails, answering English and German calls, dealing with customer queries on our system and translating replies from English to German and German to English. To deliver customer service/excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. You will be communicating directly with customers on the phone, by email, social media and live web chat. The Multilingual Consultant will report into the German Team Leader.

Qualifications & Attributes

• A natural ability to communicate and empathise
• A confident and professional manner
• A real willingness to help a customer with their challenge
• The desire to have fun at work!

Salary: £26,312 per annum

Location: Hybrid for London office

Hours: 40 paid hours per week.

Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning.

Benefits

• IIP Accredited Employer
• Great working culture of fun and sociable team environment
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards

To apply for this position please submit an up-to-date CV or alternatively call Sara, Nikola or Alan for more details.