Customer Services Associate

Ups; Newbridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading logistics company is looking for a Customer Services Associate in Edinburgh. The ideal candidate must be fluent in both English and German, and possess a good working knowledge of Microsoft Suite. The role involves monitoring shipments, developing relationships with customers, and ensuring logistics operations are conducted efficiently. Flexibility in working hours and occasional weekend coverage may be required. This is a permanent position offering 40 hours per week.

Qualifications

• Fluent in English and German is essential.
• Good working knowledge of Microsoft Suite, including Excel, Word, Outlook, Teams, PowerPoint.
• Excellent problem solving and prioritization skills.

Responsibilities

• Monitor all shipments to ensure timely collection and delivery.
• Develop excellent working relationships with customers.
• Liaise with the UPS network to meet customer requirements.
• Ensure efficient logistics transfer with Marken offices.
• Book and process booking requests in the internal database.

Skills

Fluent in English

Fluent in German

Microsoft Suite knowledge

Excellent communication skills

Problem solving skills

Team player mentality

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Microsoft PowerPoint

Job description

Job Description

Customer Services Associate - Edinburgh, EH28 8PW

Location: Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW

Work Schedule: 40 hours per week, days and times to be advised. Flexibility is required to suit the needs of the business.

Language Requirements: Fluent in English and German is an essential requirement for this role.

Job Purpose

To provide an enhanced level of customer services and operational support. Customer Service Agents will deal with shipment specific and other service related issues.

Main Duties and Responsibilities

• To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
• Working with customers, internal and external, on a daily basis with the aim of developing an excellent working relationship.
• Liaise with all relevant departments within the Global and Domestic Marken and UPS networks to ensure that all customer requirements are met.
• Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently, thus meeting desired turn around times.
• Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
• Booking and processing booking requests within Marken internal database, generating and verifying shipping documentation where applicable.
• Preparing, verifying, and distributing country specific project documentation.
• Entering clinical trial sites into Marken internal database where necessary.
• Attending customer meetings and teleconferences, when required.

Requirements

• Fluent in English and German is an essential requirement for this role.
• Good working knowledge of Microsoft Suite, Excel, Word, Outlook, Teams, PowerPoint.
• Thorough understanding of Aviation/Arline Networks.
• Excellent communication skills with the ability to influence others.
• Excellent problem solving and prioritization skills.
• Team player mentality with the ability to work on own initiative.
• Flexibility in working hours required. Weekend coverage required in Customer Services in some cases.

Employee Type

Permanent

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