German & English Bilingual Customer Advisor Hybrid

South West Recruitment Ltd; Ringwood; Hybrid; GBP 27,000; Full time

Job summary

A recruitment agency is seeking a Multilingual Consultant to provide exceptional customer service in both English and German. The role involves responding to customer inquiries via phone, email, and chat, while navigating between languages effectively. The ideal candidate will exhibit strong communication and empathy skills, maintaining a professional demeanor. Located in Ringwood, the position offers a hybrid working model, competitive salary, and various benefits including a pension scheme and discounted gym membership.

Benefits

IIP Accredited Employer

Great working culture

Pension Scheme

Eye test vouchers

Discounted gym membership

Charity involvement

Career development schemes

Recognition and rewards

Qualifications

• Natural ability to communicate and empathise with customers.
• Confident and professional manner when handling queries.
• Willingness to assist customers with challenges.

Responsibilities

• Responding to English and German emails and calls.
• Handling customer queries and translating replies.
• Delivering excellent customer service over various channels.

Skills

Communication skills

Empathy

Confidence

Customer service

Job description

Main Purpose of Role

• Responding to English and German emails, answering English and German calls
• Dealing with customer queries on our system and translating replies from English to German and German to English
• To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German
• You will be communicating directly with customers on the phone, by email, social media and live web chat

The Multilingual Consultant will report into the German Team Leader.

You should have

• A natural ability to communicate and empathise
• A confident and professional manner
• A real willingness to help a customer with their challenge
• The desire to have fun at work!

Salary: £26,312 per annum

Location: Hybrid for Ringwood, Hampshire office

Hours: 40 paid hours per week.

Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning.

Benefits

• IIP Accredited Employer
• Great working culture of fun and sociable team environment
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards

To apply for this position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details.