German & English Bilingual Customer Service Advisor Hybrid

South West Recruitment Ltd; Greater London; Hybrid; GBP 27,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor who speaks both English and German for a hybrid role in London. Responsibilities include responding to customer queries via calls and emails in both languages, providing exceptional service, and translating communications. Ideal candidates will have excellent communication skills and a friendly approach to customer interactions. This position offers a competitive salary and a vibrant team culture with various benefits including gym discounts and charitable involvement.

Benefits

Pension Scheme with Standard Life

Eye test vouchers and discounts

Discounted corporate gym membership

Involvement with local charities

Recognition and reward schemes

Qualifications

• Ability to communicate effectively in both English and German.
• Confident and professional manner when dealing with customers.
• Willingness to help customers and enjoy work.

Responsibilities

• Respond to customer emails and calls in both languages.
• Translate replies between English and German.
• Provide excellent customer service through various channels.

Skills

German language proficiency

English language proficiency

Empathy

Confident communication

Job description

We are recruiting for a permanent Customer Service Advisor to speak both German and English.

*Hybrid for London office*

Main Purpose of role:

• Responding to English and German emails, answering English and German calls
• Dealing with customer queries on our system and translating replies from English to German and German to English
• Delivering customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German
• Communicating directly with customers on the phone, by email, social media and live web chat

The Multilingual Consultant will report into the German Team Leader.

You should have:

• A natural ability to communicate and empathise
• A confident and professional manner
• A real willingness to help a customer with their challenge
• The desire to have fun at work!

Salary: £26,312 per annum

Location: *Hybrid for London office*

Hours: 40 paid hours per week.

Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning.

Benefits:

• IIP Accredited Employer
• great working culture of fun and sociable team environment
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards

To apply for this position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details.