Customer Service Assistant

The Best Connection; Littlehampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Littlehampton is seeking a dedicated Customer Service Assistant to enhance their team. You will support customers and healthcare organisations through effective communication, ensuring high-quality service. If you have a passion for healthcare and excel in a team environment, this opportunity is for you. The role requires strong communication and organisational skills. Experience in customer service is preferred but not essential. Start date is ASAP.

Qualifications

• Experience in customer service, sales support, or administrative roles.
• Professional approach when dealing with customers.
• Attention to detail and ability to manage multiple priorities.

Responsibilities

• Handle inbound calls, emails, and enquiries from customers.
• Process orders and ensure accurate data entry.
• Provide product information to assist customers.
• Support coordination of repairs and service bookings.
• Maintain customer records to high standards.

Skills

Strong communication skills

Empathetic approach

Organisational skills

IT proficiency

Ability to work under pressure

Job description

Overview

Our client, a reputable healthcare and medical equipment provider, is seeking a dedicated Customer Service Assistant to join their friendly and supportive team. This is an excellent opportunity for someone with strong communication skills, a passion for helping others, and an interest in making a positive impact in the healthcare sector.

As part of the customer service team, you will play an essential role in supporting customers and healthcare organisations by ensuring they receive the highest level of service and product support.

Responsibilities

• Handling inbound calls, emails, and enquiries from customers and healthcare professionals
• Processing orders and ensuring accurate data entry into company systems
• Providing product information and support to assist customers in selecting suitable equipment
• Supporting the coordination of repairs, returns, or service bookings
• Maintaining customer records and documentation to high standards
• Contributing to a positive team environment focused on exceptional service

About You

• Previous experience in a customer service, sales support or administrative role (healthcare or medical industry experience desirable but not essential)
• Empathetic, patient, and professional approach when dealing with customers
• Excellent communication and organisational skills with strong attention to detail
• Confident using IT systems
• Ability to work well under pressure and manage multiple priorities
• A proactive team player committed to delivering high-quality service

Apply Now

We are looking for the right candidate to start ASAP, if this role is something your interested in then please reach out to Archie or Demi at The Best Connection Worthing