Customer Service Representative jobs in United Kingdom

With a history that dates back over 80 years,Starcomis a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our ‘Power of One’ business model, with teams that span multiple disciplines across clients such as Aldi, P&G, P&O Ferries, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential and we encourage everyone to make “Brave Plays” in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign’s Best Places to Work for three years in a row (2021, 2022 and 2023) and most excitingly,Media Week's Agency of the Year 2023!

What will you be doing?

As Client Partner you will be leading the day to day management and output of the account team, as well as ensuring strong ways of working throughout the Power of One team. You will have responsibility for shaping and driving forward the client and agency’s strategic visions, ensuring that the day to day is running smoothly, and ensuring that you have one eye on opportunities for continued growth. You will have oversight of the team’s outputs, ensuring the highest standards are met and the interests of the client and agency are central to anything proposed.

This role calls for a dynamic and passionate planning mind along with an unsurpassed attention to detail and media knowledge. You need to be a media expert, with a pro-active & commercial mindset.

Insights Driven

You will work closely with strategists & data team to ensure that all work drives informed business decisions & delivers against business outcomes:

Base every client strategy on robust, data-backed insights
Work with Po1 team to identify data sources across all team which help to define & plan against sources of growth

Planning Expertise

Maintain planning excellence (your own & the team’s) through a commitment to upskilling and learning:

Develop complex planning strategies that align to the global Starcom “Movement” framework
Seamlessly blend creative thinking with analytical rigour
Strong storytelling skills
Develop deep knowledge of media channels, costs, trends and application of modelling techniques
Open to working collaboratively with client team as well as internal teams to develop strategy & plan

Influence

You will demonstrate leadership across all aspects of the team & account; leading strategic & operational discussions:

Communicate with clarity & authority
Secure high satisfaction scores from team & clients
Foster robust & ensuring relationships with clients, internal stakeholders & industry leaders
Actively contribute to Starcom initiatives

Commercial Mindset

You will own the commercial responsibility of your client portfolio – with support from GCL & Managing Parter:

Maintain & update revenue forecasts, team costs & manage client contract.
Apply a strategic lens to every initiative
Identify opportunities to drive growth and resolve commercial challenges
Ensure good financial governance is adhered to across the account
Have pitch experience & encourage team to get involved in new business pitches

What are we looking for?

Client Partners are leaders who build on the foundations of planning excellence while elevating the strategic and commercial direction of the agency. In addition to ensuring client leadership and high-quality strategic outputs, Client Partners take a proactive role in relieving the Managing Partner of day-to-day pressures in order to drive the agency forward.

The Client Partner will lead high-level agency discussions with a specific focus on fees, remuneration, and cost efficiency of the team. Their role requires exceptional persuasion and wider influence among senior stakeholders, strong agency contribution, and a high level of responsibility for pro-actively delivering the agency goals.

• Experience working directly with clients in an agency environment and have proven evidence of developing strong and trusted relationships
• Tight project leadership and management skills including driving accuracy, organization and collaboration from our team
• Experience on large scale brand.
• Unsurpassed attention to detail and media knowledge, in particular planning knowledge.
• Team management, ensuring all outputs from them are of a high-quality standard
• Team development, instilling a culture of curiosity, learning, growth and pride
• Ability to work within and contribute to an integrated agency team across media and data
• Strong grasp of the communications planning process and an understanding of how to implement a holistic x-channel strategy
• Experience in (and passion for) the Tech Category would be ideal

Starcomhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer;

• WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of ourbenefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).

#LI-HM1