Online Customer Service Advisor

Fashion & Retail Personnel; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading fashion retailer in central London seeks an online customer service advisor. Responsibilities include responding to inquiries through various channels, packing online orders, and providing styling advice. Candidates should have experience in customer service, strong communication skills, and an eye for style. This temp role offers competitive weekly pay and the potential for permanent placement with added benefits.

Benefits

Competitive salary paid weekly

Paid holiday

Opportunity to join pension scheme

Staff discount

Qualifications

• Immediate availability required.
• Experience in customer service is necessary.
• Strong communication skills are essential.

Responsibilities

• Answer questions via email, WhatsApp, and live chat.
• Pack and dispatch online orders.
• Provide styling advice and support customers.

Skills

Customer service experience

Strong written communication skills

Strong verbal communication skills

Problem-solving skills

Eye for style

Tools

Shopify

Job description

Overview

A great opportunity has arisen for an online customer service advisor to work for a swim and resortwear retailer based in central London. Suitable candidates must be immediately available and not on notice.

Responsibilities

• Answer questions via the multichannel platform, including email, WhatsApp, and live chat.
• Pack and dispatch online orders.
• Provide styling advice to customers, have an eye for style, be a problem solver, and take a proactive approach to supporting customers.

Requirements

• Experience in customer service.
• Strong written and verbal communication skills.
• Experience using Shopify is advantageous.

Compensation and Benefits

• Temp role with a competitive salary paid weekly.
• Paid holiday and the opportunity to join a pension scheme.
• Potential to go permanent with a generous benefits package, including staff discount.

Notes

As this role is temporary, it is likely to be filled ASAP, so apply today to avoid missing out!