One Stop - Customer Service Assistant

Tesco; Bradford; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading retail chain is seeking a passionate Customer Service Assistant in Bradford. In this role, you will engage with customers, support store operations, and ensure a welcoming environment. Your responsibilities will include delivering natural service, encouraging customer feedback, and maintaining safety protocols. This position offers a chance to be part of a community-focused team committed to high-quality service.

Qualifications

• Passion for serving customers and delivering high-quality service.
• Ability to work across various store areas.
• Capable of following safety and security procedures.

Responsibilities

• Know your customers and deliver natural service.
• Encourage feedback from customers.
• Work effectively across all areas of the store.

Skills

Customer service

Teamwork

Communication

Job description

Overview

One Stop, a subsidiary of Tesco, is hiring a Customer Service Assistant for a permanent role at 90 Halifax Road. You will work in a fast-paced retail environment where no day is the same.

You will play an important role in day-to-day store operations by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. The customer is at the heart of everything we do, and you will look for ways to improve service through on-the-job coaching and feedback. With your guidance, the store should remain a safe place to work and shop.

What is in it for you

One Stop is committed to making everyday life easier for our customers. With a strong local presence, we offer quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for customers and colleagues and we’re always looking for enthusiastic individuals to join our growing team.

Flexible Working

We welcome discussions about flexible working. We understand life differs for each of us, and we can support conversations during your application about flexible options.

One Stop Benefits

We value our colleagues and offer a wide range of benefits. To explore the full list of benefits, please look on our Careers Page and scroll to the bottom.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. The benefits offered may differ from those available at Tesco.*

Community Involvement

Being part of the community is at the heart of what we do. We support local charities and groups and partner with national organisations. We have raised funds and donated meals through our partnerships with FareShare and Olio to reduce waste and support those in need. Our colleagues participate in activities to support causes they care about.

Diversity & Inclusion

We are an inclusive workplace that celebrates diverse backgrounds and experiences. We offer reasonable adjustments throughout the recruitment process to ensure fair opportunities for all candidates. We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

As a Disability Confident Leader (Level 3), we strive to create an accessible and supportive environment. If you need accessibility information, please ask during the recruitment process.

Responsibilities

You will be responsible for:

• Know your customers and serve them with passion and pride, delivering natural service.
• Encourage customers to provide feedback via the "have your say" survey.
• Work across all areas of the store including online, tills, replenishment, vending and stock routines to meet customer needs.
• Apply training to work safely and effectively.
• Participate in seasonal, community and charity events to foster an inclusive atmosphere.
• Understand store performance and your role in delivering profit.
• Live our values, make everyone feel welcome and follow store policies.
• Clock in and out at the start and end of shifts to ensure accurate pay.
• Maintain safety by following security procedures and using safety equipment where available.
• Follow the Think 25 policy when serving age-restricted products.
• Respond quickly to assistance calls or interventions on self-service checkouts, communicating clearly with customers.
• Keep areas clean, tidy and organized, with aisles unobstructed.
• May be required to run the shift in the absence of senior leadership.
• Follow all training to keep yourself, others and the store safe and compliant.
• If the store has a Post Office Local, duties will include post office operations and a background check will be required; failure of checks may withdraw the job offer.