Customer Service Representative jobs in United Kingdom
Banking Job-Cantonese speaking Assistant Customer Service Officer, Banking (12 Months Temps)- rj
First People Recruitment
MIU MIU Client Advisor Shoes, Bond Street
PradaGroup
Discover more opportunities than anywhere else. Find more jobs now
Connect with headhunters to apply for similar jobsSenior Client Advisor Church's Regent Street
PRADA
Miu Miu Senior Client Advisor RTW, Bond Street
PRADA
Private Client Partner
Vasto Legal Recruitment Ltd
Senior Client Relationship Manager - Public Sector
IDEX Consulting
Technical and Aftermarket Manager
Job summary
A global manufacturer of heavy machinery is seeking a Product Support Specialist in Oslo, Norway. The role involves supporting dealers during service peaks, managing warranty claims, and providing technical support. Candidates should have experience in construction machinery, strong diagnostic skills, and fluency in Norwegian and English. Extensive travel throughout Scandinavia is required, along with strong organizational abilities.
Qualifications
- Experience in the Construction Machinery sector.
- Strong knowledge of machinery systems and diagnostics.
- Ability to drive improvements using service data.
Responsibilities
- Conduct field visits to support dealers during service peaks.
- Provide technical support for dealers remotely and on-site.
- Manage warranty claims and perform root-cause analysis.
Skills
Product Support Specialist – Oslo, Norway - Heavy Plant & Earthmoving Machinery
LiuGong, a Global Manufacturer specialising in Heavy Plant machinery, are looking for a passionate and experienced Product Support Specialist to build and maintain relationships throughout the region.
Role: Product Support Specialist
Area: Oslo, Norway with travel throughout Scandinavia
Salary: 815,000 NOK + bonus + benefits
The requirements of the Product Support Specialist will be:
- Conduct field visits to support dealers during service peaks, new product launches, and escalated customer issues.
- Provide technical support for dealers both remotely (phone/email) and on-site.
- Oversee diagnostics, repairs, and warranty claim processes to ensure OEM compliance.
- Manage warranty claims end-to-end, including review, approval, and cost recovery.
- Perform root-cause analysis on recurring issues to reduce failure rates and improve product reliability.
- Build strong dealer relationships, ensuring compliance with OEM standards and supporting business growth.
The ideal candidate for Product Support Specialist will have:
- Experience within the Construction Machinery sector (excavators, wheel loaders, skid steers).
- Strong knowledge of vehicle/machinery systems, diagnostics, and repair processes.
- Fluency in Norwegian and English (written and spoken) required.
- Ability to use service data and KPIs to drive improvements.
- Strong organisational skills to manage multiple priorities and field activities.
- Willingness to travel extensively across Scandinavia, including overnight stays.
LiuGong is an equal opportunities employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.