Senior Client Advisor Church's Regent Street

PRADA; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury shoemaker in London seeks a Brand Ambassador to enhance customer experiences and drive sales. The ideal candidate will have a passion for luxury fashion, excellent communication skills, and a proven ability to build lasting customer relationships. Responsibilities include providing exceptional service, engaging with clients, and meeting sales targets. This role offers a unique opportunity to work within a prestigious brand.

Qualifications

• Must have a passion for luxury fashion and design.
• Ability to work both independently and as part of a team.
• Strong problem-solving skills and resilience.

Responsibilities

• Provide an excellent in-store experience at all times.
• Capture customer data into the Company CRM.
• Maximize sales opportunities and achieve individual KPIs.

Skills

Passion for selling and stores

Excellent communication and interpersonal skills

Experience of building long-lasting relationships with clients

Ambition and self-motivation

Curiosity in luxury/fashion

Job description

Church's is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand's expertise quickly earned recognition from its modest beginnings - from a small workshop in Northampton to global expansion. Its patronage was bestowed by HM Queen Elizabeth II in 1965. In 1999, the luxury house was acquired by Prada Group, a paradigm of artisanal excellence in its own right and the ideal ally to help the shoemaker take its brand to the next chapter. Reinventing the English roots and championing timeless craftsmanship and traditions: Church's long-established innovation and authenticity remains paramount with unique designs across shoes and accessories for men and for women.

Job Purpose

To be the "ambassador" who conveys and promotes the Brand philosophy and Values to the final Clients, guiding them into the world of the Brands. As such, to be responsible for maximizing the individual and team sales, providing an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, and developing their Brand loyalty.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellent service in accordance to the "client journey ceremony".
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer, providing an excellent in-store experience at all times.
• Be proactively engaged in cross-selling with all Departments and maximize sales opportunities in order to achieve individual sales targets and KPIs.
• Ensure being up-to-date with knowledge of fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensuring a high level of security and is attentive to prevent product thefts.

Knowledge and Skills

• Passion for selling and stores
• Curiosity and interest in luxury/fashion, art, and design
• Experience of building long-lasting relationships with clients
• Being able to work in a team as well as alone
• Excellent communication and interpersonal skills
• Ambition, resilience, self-motivation, result-driven, and problem-solving
• Passion and knowledge of the managed product category