Online Customer Service Advisor

FASHION PERSONNEL; City Of London; On-site; GBP 20,000 - 25,000; Part time

Job summary

A swim and resortwear retailer in central London is seeking an online customer service advisor. The successful candidate will manage inquiries through various platforms including email, WhatsApp, and live chat. Experience in customer service and knowledge of Shopify are advantageous. This temporary role offers a competitive weekly salary and the chance for a permanent position with benefits including staff discounts.

Benefits

Competitive salary

Paid holidays

Pension scheme

Staff discount

Qualifications

• Experience in customer service is required.
• Strong written and verbal communication skills.
• Experience using Shopify is a plus.

Responsibilities

• Answer questions via email, WhatsApp, and live chat.
• Pack and dispatch online orders.
• Offer styling advice to customers.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Styling advice

Experience with Shopify

Job description

A great opportunity has arisen for an online customer service advisor to work for a swim and resortwear retailer based in central London. Suitable candidates must be immediately available and not on notice.

Some responsibilities include answering questions via their multichannel platform, including email, WhatsApp, and live chat. This role will also involve packing and dispatching online orders. Experience using Shopify will be advantageous.

The candidate will have prior experience in customer service, have an eye for style and be able to offer styling advice to customers, you'll be a problem solver and have a proactive approach to supporting customers. Must have strong written and verbal communication skills.

As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme. This role could also go permanent, which would bring a generous benefits package, including staff discount, to the successful candidate.

As this role is temporary, it is likely to be filled ASAP, so apply today to avoid missing out!