Technical and Aftermarket Manager

Pertemps; Hull and East Yorkshire; On-site; GBP 61,000; Full time

Job summary

A global manufacturer of heavy machinery is seeking a Product Support Specialist in Oslo, Norway. The role involves supporting dealers during service peaks, managing warranty claims, and providing technical support. Candidates should have experience in construction machinery, strong diagnostic skills, and fluency in Norwegian and English. Extensive travel throughout Scandinavia is required, along with strong organizational abilities.

Qualifications

• Experience in the Construction Machinery sector.
• Strong knowledge of machinery systems and diagnostics.
• Ability to drive improvements using service data.

Responsibilities

• Conduct field visits to support dealers during service peaks.
• Provide technical support for dealers remotely and on-site.
• Manage warranty claims and perform root-cause analysis.

Skills

Field support

Technical support

Root-cause analysis

Relationship management

Fluency in Norwegian

Fluency in English

Job description

Product Support Specialist – Oslo, Norway - Heavy Plant & Earthmoving Machinery

LiuGong, a Global Manufacturer specialising in Heavy Plant machinery, are looking for a passionate and experienced Product Support Specialist to build and maintain relationships throughout the region.

Role: Product Support Specialist
Area: Oslo, Norway with travel throughout Scandinavia
Salary: 815,000 NOK + bonus + benefits

The requirements of the Product Support Specialist will be:

• Conduct field visits to support dealers during service peaks, new product launches, and escalated customer issues.
• Provide technical support for dealers both remotely (phone/email) and on-site.
• Oversee diagnostics, repairs, and warranty claim processes to ensure OEM compliance.
• Manage warranty claims end-to-end, including review, approval, and cost recovery.
• Perform root-cause analysis on recurring issues to reduce failure rates and improve product reliability.
• Build strong dealer relationships, ensuring compliance with OEM standards and supporting business growth.

The ideal candidate for Product Support Specialist will have:

• Experience within the Construction Machinery sector (excavators, wheel loaders, skid steers).
• Strong knowledge of vehicle/machinery systems, diagnostics, and repair processes.
• Fluency in Norwegian and English (written and spoken) required.
• Ability to use service data and KPIs to drive improvements.
• Strong organisational skills to manage multiple priorities and field activities.
• Willingness to travel extensively across Scandinavia, including overnight stays.

LiuGong is an equal opportunities employer.