Customer Service Advisor

Tate; Tees Valley; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor to join their team in Tees Valley. This role involves assisting vulnerable customers with their banking needs in a hybrid environment. Candidates should have experience in a contact centre, excellent communication skills, and numeracy skills. The position offers a daily rate of £157 and a temporary contract for 6 months.

Qualifications

• Experience in working in a contact centre environment.
• Excellent verbal and written communication and customer service skills.
• Extensive computer and numeracy skills.

Responsibilities

• Answer queries from customers, representatives, or solicitors.
• Assist representatives notifying the bank of customer death.
• Solve problems and escalate issues when necessary.
• Update customer records.

Skills

Contact centre experience

Excellent verbal communication

Excellent written communication

Customer service skills

Numeracy skills

Job description

Customer Service Advisor

Stockton-on-Tees, £157 per day via Umbrella, 6 month temporary contract

Shifts between 08:00-18:00 Monday-Friday & 09:00-14:00 Saturday

Introduction

How would you like to work within a department that affects people's lives every single day? We are looking for an empathetic individual who is confident speaking with vulnerable customers who have recently suffered a bereavement.

Job Description

Our client, an internationally recognised retail and commercial bank, are offering you the opportunity to join one of their most crucial teams, where you will support customers in their time of need. You will be working within The Bereavement Contact Centre which provides a bespoke telephony service for callers notifying the Bank of the death of their customer and supports some of their most vulnerable customers.

The difference you will make:

• Helping callers each day by answering queries from customers, customer representatives, solicitors, and colleagues across the Branch network and 3rd parties.
• Assisting customers representatives who wish to notify the bank of the death of their customer.
• Helping to keep customers and the bank safe.
• Solving problems and escalating issues when necessary
• Updating customer records

Requirements

We need you to have:

• Experience in working in a contact centre environment.
• Excellent verbal and written communication and customer service skills
• Extensive computer and numeracy skills

What would be nice for you to have:

• Resilience and problem-solving skills
• A structured approach to work and well organised
• Excellent attention to detail to ensure quality standards are maintained.
• Flexible, approachable, and work well under pressure.

Working Pattern

Shifts will be scheduled between 08:00-18:00 Monday-Friday & 09:00-14:00 Saturday (lieu days will be given when working Saturdays). This role is based in Teesside, and you will be working on a Hybrid basis

Diversity and Inclusion

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application