Customer Service Assistant

Ritz Recruitment; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency is seeking a Temporary Customer Service Assistant for a well-known student accommodation site in Coventry. The role involves delivering excellent customer service, handling queries, and supporting community events. Ideal candidates will have proven experience in customer service, excellent communication skills, and a proactive approach. The position pays £12.60 per hour for a duration of 1 week.

Qualifications

• Proven Reception or Customer Service experience.
• Excellent customer service skills.
• Work well in a team.

Responsibilities

• Deliver all aspects of customer service at the front desk.
• Respond to customer queries and complaints.
• Support events and activities within the Community.
• Complete administrative tasks like logging maintenance requests.
• Undertake marketing activities for the accommodation.

Skills

Customer service skills

Telephone manner

Teamwork

Job description

Temporary Customer Service Assistant required for large Student Accommodation.

Coventry - CV1 - £12.60ph Temporary 1 week

Job Description

Ritz Recruitment are working alongside an extremely successful and well-known Student Accommodation site who are recruiting for a proactive Customer Service Assistant to help support the team.

Responsibilities

• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with the complaints procedure.
• Supports events and activities within the Community.
• Completes administrative tasks including logging of maintenance requests, filing, and preparing notices and updating of databases.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Carries out sales and leasing activities including viewings, following up on enquiries and sales conversions.

Requirements

• Proven Reception or Customer Service experience
• Excellent customer service skills
• Great telephone manner
• Work well in a team
• Proactive and reliable

Please apply online for immediate consideration.