One Stop - Customer Service Assistant

Tesco; Macclesfield; On-site; GBP 23,000 - 27,000; Full time

Job summary

A local retail store in Macclesfield is seeking a Customer Service Assistant to provide excellent service, stock shelves, and maintain store appearance. You'll play a vital role in enhancing customer satisfaction and be part of a supportive community-focused team. The position offers opportunities for flexible working and a variety of benefits.

Benefits

Community involvement

Flexible working options

Employee benefits package

Qualifications

• Passion for customer service and helping others.
• Ability to work in a fast-paced environment.
• Effective communication and teamwork skills.

Responsibilities

• Provide excellent customer service and assist customers.
• Stock shelves and maintain store appearance.
• Process payments and handle customer queries.

Skills

Customer service

Communication

Job description

One Stop • Macclesfield • Permanent • Apply by 02-Nov-2025

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store's appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

What's in it for you

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We're passionate about creating a welcoming environment for both our customers and our colleagues and we're always looking for enthusiastic individuals to join our growing team!

Flexible Working

We know life looks a little different for each of us. That's why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers - and that's reflected in the wide range of benefits we offer.

To explore the full list of colleague benefits, please visit our Careers Page.

Community Involvement

At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we're proud to give back in meaningful ways.

Over the past decade, we've raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Diversity & Inclusion at One Stop

At One Stop, everyone is welcome. We're proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.

As a Disability Confident Leader (Level 3), we're committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

Responsibilities

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work safely.
• Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store's performance, understanding the part I play, and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome, and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues, and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age-restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy, and organised manner, keeping aisles clear of congestion.
• At certain times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day-to-day operations of the post office. Therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

*One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such, we would highly encourage you to submit your application as soon as you can.*