Automotive Customer Advisor

Express Recruitment; Eastwood; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Customer Sales Advisor to join a growing business in the automotive industry. Responsibilities include handling customer communications, providing product guidance, and identifying upselling opportunities. Ideal candidates will have automotive industry experience and strong relationship building skills. The role offers a competitive salary with bonuses, excellent benefits, and career progression opportunities.

Benefits

Basic salary up to £30k

Bonus up to £200 per month

32 days holiday per year

Access to company gym

Career progression opportunities

Qualifications

• Experience in the automotive industry or similar roles.
• Ability to communicate technical information effectively.
• Passion for customer service and relationship building.

Responsibilities

• Handle inbound and outbound customer communications.
• Provide guidance on products and services.
• Identify upselling opportunities.

Skills

Customer service experience

Technical knowledge in automotive

Relationship building

Job description

Are you a passionate customer service professional with experience in the automotive industry? Do you enjoy using your technical knowledge to provide solutions and build strong client relationships, and are keen to move into a rewarding role with excellent benefits and career progression?

Express Recruitment are proud to be working with a growing business within the automotive industry who are looking to recruit a Customer Sales Advisor to join their busy team.

There is an excellent remuneration package on offer including a basic salary of c£30k plus up to c£200 per month bonus, 32 days holiday per year, access to a company gym and excellent career progression opportunities.

Responsibilities

• Handle inbound and outbound calls with customers, including email and online chat
• Provide guidance on products, services, and solutions
• Identify opportunities to upsell products and services
• Maintain accurate records of customers and transactions
• Prepare documentation including invoices, proformas, credit notes, and shipping labels
• Maintain accurate customer and order records

Skills & Qualifications

• Previous experience within the automotive industry (parts sales, service desk, or workshop background ideal)
• Understanding of vehicle components, systems, and fault symptoms
• Ability to communicate technical information to customers
• Previous customer-facing or telephone-based experience preferred
• Passion for creating and excellent relationship building skills

Vacancy Details

Hours: Full Time (Monday – Friday)

Location: Eastwood, Nottinghamshire

Contract: Permanent, Full Time

We are an equal opportunities employer and welcome applications from all qualified candidates.