Customer Service-Jobs in Großbritannien

Customer Service Advisor

Location: Belper
Hours: 39.5 hours per week
Pay: approx. 12.94 p/h
Monday to Friday between 8am and 6pm
One weekend shift on a rotational basis: Saturday 8am-3pm / Sunday 8am-12pm
Start Date: Monday, 22nd September
Training: 4 weeks (fully paid)
Contract: Temp to Perm

We are recruiting for Customer Service Advisors to join a leading manufacturer of heating and hot water solutions, including domestic boilers. Based in Belper, this role offers the chance to be part of a supportive and customer-focused team, helping customers with their boiler cover and product enquiries.

You'll be handling a high volume of inbound calls, supporting both insurance customers and the sales side of the business. This is a great opportunity for someone with a background in customer service or sales who enjoys working in a fast-paced environment and making a real difference to customers.

• Handle approximately 60 inbound calls per day from customers regarding boiler cover, product support, and general enquiries.
• Provide exceptional customer service, ensuring all interactions are professional, empathetic, and solution focused.
• Support customers with insurance cover management, renewals, and troubleshooting.
• Assist with sales-related enquiries - no cold calling involved.
• Maintain accurate records and update customer accounts.
• Collaborate with colleagues to ensure smooth operations and customer satisfaction.
• Take ownership of customer issues and follow through to resolution.

• Previous experience in customer service or sales (inbound or outbound).
• Strong communication skills and a confident, friendly telephone manner.
• Ability to work in a high-volume call environment.
• A proactive attitude and willingness to get involved.
• Excellent attention to detail and organisational skills.
• Comfortable using computer systems and managing customer data.
• Interest or experience in home heating products or boiler systems is a plus.

• Structured training and ongoing support
• Opportunity to work with a reputable and innovative manufacturer
• Friendly and inclusive team environment
• No cold calling - all calls are inbound

If you're ready to take the next step in your customer service career and want to be part of a team that values your contribution, we'd love to hear from you!

If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you. Please click APPLY today and wait for a consultant to action your application. This normally happens within 24 to 48 hours.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.