Customer Service / Collections Advisor - #JBD08475

DCA Recruitment; Wakefield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Customer Service / Collections Advisor to manage customer interactions and ensure client satisfaction. The ideal candidate will have at least two years of experience in Credit Control or Customer Service, strong attention to detail, and excellent IT skills. The role offers a competitive salary up to £30,000 per annum and various benefits including 25 days holiday, health insurance, and opportunities for professional growth. Office-based position in Wakefield, England.

Benefits

25 days holiday plus bank holidays

Company pension scheme

Annual bonus

Opportunities for continued professional growth

Free on-site parking

Health insurance after 12 months employment

Qualifications

• Minimum of two years experience in Credit Control or Customer Service.
• Strong attention to detail and data accuracy.
• Excellent IT skills and telephone manner.

Responsibilities

• Communicate with customers via telephone and email to take payments.
• Contact customers when accounts fall into arrears and address queries.
• Handle difficult conversations in a sensitive and professional manner.

Skills

Credit Control experience

Customer Service experience

Attention to detail

Excellent IT skills

Organisational skills

Team player

Flexibility and adaptability

Job description

Customer Service / Collections Advisor

Wakefield, WF5 9TP – office based

Debt Collections Services UK Ltd (DCS) is looking for a dedicated advisor to join our growing team.

Role Summary

As our Collections Advisor, you will manage customer interactions, maintain high service standards and ensure client satisfaction.

Key Responsibilities

• Communicate with customers via telephone and email to take payments, set up payment plans, and resolve queries.
• Contact customers when accounts fall into arrears and address customer queries related to financial difficulties.
• Handle difficult conversations in a sensitive and professional manner.
• Handle incoming mail/post related to customer queries and liaise with clients to provide updates.

Ideal Candidate

• Minimum of two years experience in Credit Control or Customer Service.
• Strong attention to detail and data accuracy.
• Excellent IT skills and telephone manner.
• Logical thought process to resolve queries, excellent organisational skills to manage workload.
• Ability to work on own, demonstrate drive and initiative.
• Team player, willing to share ideas to improve business.
• Flexibility and adaptability to meet business needs.

What We Offer

• 25 days holiday plus bank holidays.
• Company pension scheme.
• Annual bonus.
• Opportunities for continued professional growth.
• Free on-site parking.
• Health insurance after 12 months employment.

Benefits

Full time, permanent – salary up to £30,000 per annum dependent on experience – Office hours: 8am - 6pm (Mon-Thu), 8am - 5pm (Fri). Split shifts: 8am - 4pm and 10am - 6pm. One Saturday a month (10am - 2pm).

Please note: Applicants must be authorised to work in the UK. No agencies please.