Customer Advisor

Boots Opticians; Redhill; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company in Redhill is seeking a Customer Advisor to provide excellent service and support in a fast-paced environment. You'll assist customers, promote offers, and ensure a clean, welcoming store. The ideal candidate enjoys teamwork and effective communication to help customers find the best products. Competitive hourly rate starting at £12.40, with further training provided. Join us to make a difference for our customers!

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

24/7 counselling and support through TELUS Health

Qualifications

• Excel in a varied environment and work at pace.
• Communicate and listen effectively to customers.
• Enjoy working as part of a team and promote collaboration.
• Desire to be an ambassador for Boots and help customers.

Responsibilities

• Help customers feel at ease and provide advice on products.
• Promote in-store offers and schemes.
• Ensure products are displayed correctly on the shop floor.
• Maintain a clean and presentable store environment.

Skills

Effective communication

Teamwork

Customer care

Ability to work in a fast-paced environment

Job description

Job Description

Hourly rate: £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager. Your role could be to help on the tills, advise our customers, or work in our back shop.

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket – it's the little things that make a difference.
• Get to know our in‑store offers and schemes and promote them – the more info we can give our customers the better.
• Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable so that the store is one everyone can be proud of.
• You will be provided with award‑winning training accredited by the Institute of Customer Service.

What you’ll need to have

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative team dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.

It would be great if you also have

• Experience providing customer care and delivering great customer service, but this is not essential.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next?

If your application is successful, you will be invited to attend an in‑store interview within the next 14 days.

Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.