Team Leader - Tills & Grocery - Full Time

Planet Organic; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A health-focused grocery retailer is seeking a full-time Team Leader for their Tills & Grocery department. The successful candidate will supervise daily operations, mentor team members, and ensure exceptional customer service in a dynamic retail environment. Responsibilities include managing stock, preparing orders, and maintaining high food safety standards. With benefits such as a 35% discount and opportunities for career development, this role is ideal for someone passionate about food and health who thrives in a team-oriented atmosphere.

Benefits

35% colleague discount across all stores

28 days of holiday per year (pro-rata)

Access to benefits after passing probation

Access to pension arrangements after passing probation

Excellent opportunities for career development

Qualifications

• Proven leadership skills with a focus on excellent customer service.
• Passionate about food, health, and well-being with the ability to inspire.
• Strong understanding of food hygiene and health and safety practices.

Responsibilities

• Lead the team in providing exceptional customer service.
• Train and develop team members to ensure product knowledge.
• Oversee daily operations and maintain food hygiene standards.
• Prepare Deliveroo orders and manage stock levels.
• Assist with store opening and closing procedures.

Skills

Leadership skills

Customer service

Food hygiene practices

Flexibility with availability

Job description

Team Leader - Tills & Grocery - Full Time

Department: Tills & Grocery

Employment Type: Permanent

Location: Broadway Market

Reporting To: Store Manager

Compensation: £13.25 / hour

Description

As a Team Leader in the Tills & Grocery department at Planet Organic, you play a vital role in delivering our mission to promote health and sustainability to our community. You will lead your team in providing exceptional service and ensuring every customer experience is fun, educational, and rewarding. Your primary responsibilities include overseeing daily operations, training and mentoring team members, and maintaining our high standards of food safety and quality. With opportunities for leadership development, you’ll be supported from day one as you continue your journey with Planet Organic.

Key Responsibilities

• Lead by example to make every customer experience enjoyable and informative.
• Train and develop team members, ensuring they are knowledgeable about our products and the benefits of organic and natural options.
• Oversee customer service at till points, ensuring transactions are processed accurately and efficiently.
• Accurately prepare and package incoming Deliveroo orders in a timely manner to ensure a smooth customer experience.
• Maintain high standards of food hygiene and ensure compliance with health and safety guidelines to create a safe and clean environment for both customers and staff.
• Analyse sales and wastage and send reports to senior management as requested.
• Place orders and manage stock to ensure optimal inventory levels.
• Train new starters and lead their progression within the team.
• Work as part of a team to complete daily tasks, including opening and closing the store in the absence of a duty manager when necessary.
• Collaborate with your team to prioritise and complete daily tasks, including stock management and presentation, while fostering a positive team atmosphere.
• Providing support for store operations by assisting with store opening and closing procedures, and other managerial duties as needed.
• This is not an exhaustive list of responsibilities and may change based on business needs.

What We're Looking For

• Proven leadership skills with a focus on excellent customer service.
• Passionate about food, health, and well‑being, with the ability to inspire and motivate others.
• Strong understanding of food hygiene and health and safety practices in a retail and food & drink servery environment.
• Previous retail experience is essential, with supervisory or team lead experience preferred.
• Our stores operate during evenings, weekends, and public holidays, so we're looking for team members who are flexible with their availability and can adapt to different shift patterns as needed.

Benefits

• 35% colleague discount across all stores
• 28 days of holiday per year (pro‑ratio)
• Access to benefits after passing probation
• Access to pension arrangements after passing probation
• Excellent opportunities for career development and progression
• Be part of a welcoming team that's dedicated to making a positive impact