Customer Service jobs in United States

Base Location: Flexible, Central Southern England

We’re proud to offer a Flexible First approach to work, and this role is no exception. We will, however, need your base ‘home’ location to be one of our SSEN offices or depots around Central Southern England.

Salary: £77,488 – £91,285 + car allowance + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

Join a forward-thinking team as a Real Time Systems Design Manager

Our Technical Services Team plays a critical role in shaping the future of the Distribution network by delivering Operational Technology solutions. From advanced Protection and Control Systems to Real-Time and Telecommunications Systems, we design and support the technologies that keep the network safe, reliable, and ready for tomorrows challenges.

If you’re passionate about developing people, inspiring teams, and creating a culture of collaboration, innovation and excellence, then we want to hear from you!

You will:

– Lead and promote operational safety across the Distribution network, including developing safe systems of work and ensuring Real Time Systems support network safety and are properly commissioned.

– Oversee the planning, design, and delivery of Real Time Systems (6.6kV-132kV), supporting capital projects, customer connections, and fault diagnosis.

– Manage a team of expert engineers, handling project planning, mentoring, safety, and compliance, while supporting technical strategy and ensuring accurate asset data.

– Collaborate with trade bodies, contractors, manufacturers, and internal teams across the SSEN Distribution business.

– Help shape future strategy in SCADA and Protection & Control, staying current with tech developments and influencing system design and specifications.

You have:

– Significant experience in utility/engineering environments with a degree in Electrical Engineering or equivalent.

– Proven leadership in coaching, motivating, and managing teams to achieve performance goals.

– Expert knowledge in SCADA, Protection, Teleprotection systems, RTUs, telemetry, and communications.

-Strong operational understanding of electricity networks, safety standards, and regulatory requirements.

– Analytical, problem-solving, and communication skills, including technical reporting and workload prioritisation.

– There will be a need for travel and a full UK driving license is essential.

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We’re investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world’s largest offshore wind farm and transform the grid to deliver greener electricity to millions.

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact Kim on 01738 344051 to discuss how we can support you.

We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.