Household Claims Team Leader

Ageas; Eastleigh; Hybrid; GBP 27,000 - 41,000; Part time

Job summary

A leading insurance firm in Eastleigh is seeking a Team Leader for Household Claims. You will coach and develop a team of claims handlers while ensuring high standards in claims processing. The ideal candidate will have leadership experience, excellent communication skills, and a strong problem-solving ability. The role offers flexible working options and includes competitive benefits. This is a unique opportunity to lead and mentor a dedicated team in a dynamic environment.

Benefits

Competitive salary

Bonus scheme

Flexible working options

Comprehensive health plans

Family-friendly benefits

Qualifications

• Experience in leadership, appraisals, and performance management.
• Strong multi-tasking skills with proven team management.
• Excellent verbal and written communication skills.

Responsibilities

• Plan and prioritise work to ensure handlers meet performance measures.
• Conduct 1:1 coaching sessions and performance reviews.
• Handle complex claims and policy queries escalated by handlers.

Skills

Leadership

Problem-solving

Decision-making

Communication skills

Education

4 GCSEs including Maths and English or equivalent

Tools

Word

Excel

Job description

Team Leader - Household Claims

Start Date: Asap

Contract: Permanent, Part Time, Full Time, Job Share option available

Salary Range: £27,200 - £40,800

Location: Eastleigh

Closing Date: 16.01.2025

We are looking for a Team Leader to coach and develop hybrid and remote Household Claims Handlers. The role involves monitoring team activity, delivering high‑standard claims, providing feedback, and driving operational priorities to the team.

Shift Pattern

Standard hours: Monday – Friday, 8:00 – 18:00.
Additional requirement: one Saturday per quarter, 9:00 – 17:00 (swapped with a week‑day off).

Main Responsibilities

• Plan and prioritise work to ensure handlers meet performance measures; commercial awareness and customer service are paramount.
• Conduct regular 1:1 coaching sessions, reviews, and performance audits to support team development.
• Handle complex claims and policy queries escalated by handlers.
• Lead by example, motivating and mentoring the team to reach individual potential.
• Respond to complaints and escalations, including technical letter writing and appropriate feedback.

Skills and Experience

• Experience in leadership: appraisals, performance management, training, coaching, and capability management.
• Strong problem‑solving, decision‑making and multi‑tasking skills with proven team management.
• A background in Financial Services is desirable but not essential.
• Excellent verbal and written communication.
• Minimum education: 4 GCSEs (C or above) including Maths and English, or equivalent.
• Proficiency in Word and Excel.
• Diplomatic communication with internal and external customers.
• Ability to construct complex letters effectively, ensuring clarity of technical insurance information.

Benefits

• Competitive salary and bonus scheme.
• Flexible working options, including remote work where suitable.
• Comprehensive health plans, including dental and mental health support.
• Annual bonus schemes and pension provision.
• Family‑friendly benefits such as maternity and paternity leave at full pay.

Ageas is an equal opportunity employer. We encourage applications from all backgrounds and provide fully inclusive recruitment processes. For more information, visit our careers page.