Casual Retail Assistant

BIAZA (British and Irish Association of Zoos and Aquariums); England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A wildlife wetland centre in North-West England is seeking a Casual Trading Assistant to support retail and admissions operations. This role involves welcoming visitors, serving refreshments, and maintaining high hygiene standards in the kitchen. Ideal candidates possess a friendly demeanor, excellent communication skills, and a passion for customer service. Experience in retail/catering is preferred but not required, as full training will be provided. Work hours will be on an ad hoc basis, with some weekends and holidays required.

Benefits

Free entry to wetland centres

Colleague discount on shopping

Cycle to work scheme

Contributory pension scheme

Qualifications

• Friendly personality with a commitment to providing an exceptional visitor experience.
• Preferred experience in retail and/or catering but not mandatory.

Responsibilities

• Welcome visitors in the centre, admissions area, shop, and café.
• Serve visitors at the till and maintain food hygiene standards.
• Support admissions with member entry and a warm welcome.

Skills

Exceptional customer service

Team player

Interpersonal communication

Job description

WWT Martin Mere

North-West England

Closing date for applications is: 19th Jan 2026

An exciting job opportunity has arisen to join our team at Martin Mere Wetland Centre as a Casual Trading Assistant. We are looking for a versatile individual to become an integral part of an inspirational and vibrant trading environment.

You will be responsible for assisting in all retail and catering areas as required:

• giving a warm welcome to every visitor in the visitor centre, admissions area, shop and café, demonstrating exceptional standards of customer service
• serving visitors at the till purchasing goods from the shop or café, this will include taking orders, making hot drinks as well as serving our seasonal menu and clearing tables
• helping in the kitchen, ensuring you maintain high standards of food hygiene and safety at all times
• supporting our visitors at admissions with entry, membership and a warm welcome to our wetlands

This role will predominately involve working in the retail and admissions area at WWT Martin Mere Wetland Centre.

This is a casual position where hours are offered on an ad hoc basis. Candidates will need to be willing to work some weekends, bank holidays and during the school holidays.

About You

To join us as a Casual Trading Assistant you will have a friendly personality and a commitment to providing an exceptional visitor experience. The role requires a team player with excellent interpersonal and communication skills.

Previous experience of working in retail and/or catering is preferred but not required – successful candidates with no experience will be given full training to complete their duties to the highest standard.

When visiting our website, you will notice that the position is referred to as Casual Trading Assistant. This is how the role is known internally within WWT.

If this sounds like you then click apply to join our friendly and dedicated team.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme

WWT is an equal opportunities employer and all applications will be considered solely on merit.

Apply for this job:

For more information, and to apply for the role, please follow the link: https://vacancies.wwt.org.uk/vacancies/700/casual-retail-assistant.html