Customer Service Assistant jobs in United Kingdom

Rialtas part of the global Harris Computer family is seeking a proactive results-driven Sales Manager to lead our Sales Department and spearhead growth across all revenue. This key leadership role you will directly manage the New Business Lead the Customer Success Manager (CSM) and the Existing Inbound Sales Lead.

Reporting to the EVP you will take ownership of delivering revenue targets, shaping and executing our sales strategy and driving strong performance through effective KPI management. This is an opportunity to make a meaningful impact, elevate our sales function and contribute to the continued success of a growing software organisation.

Our offices are located in Uffcott Wroughton near Swindon easily accessible from Junctions 15 and 16 on the M4. This is a hybrid role with on-site presence to be agreed. Occasional travel to client sites and UK-wide conferences will be required.

Lead and develop the NN Lead and Customer Success Manager fostering a high-performance and collaborative culture.

Strong understanding of both upsell / cross-sell and new business sales cycles and methodologies to ensure working closely with the team ensuring alignment on sales targets, customer experience and operational delivery.

With more than 1000 customers, retention is key working to ensure customer excellence is provided throughout the company.

Collaborate with the Professional Services (PS) Lead to ensure customers are efficiently scheduled into programmes, courses are effectively marketed and capacity is optimised and forecasting accuracy.

Coach mentor and motivate team members to achieve individual and departmental goals.

Develop and implement a comprehensive sales strategy focused on driving new business acquisition and B2B revenue growth.

Identify and pursue new market opportunities and strategic partnerships.

Collaborate cross-functionally to align campaigns and service delivery with sales objectives.

Define and manage key performance indicators (KPIs) across sales ensuring consistent performance tracking and data-driven decision-making.

Analyse pipeline metrics, conversion rates and marketing campaign results to identify areas for improvement.

Provide regular reports and performance insights to the EVP.

Work closely with the CSM and PS Lead to maintain strong customer engagement, satisfaction and retention as measured by revenue and NPS scoring.

Ensure that customer feedback informs both sales and marketing strategies.

Promote a unified approach across departments to deliver a seamless customer journey from initial contact through to service delivery.

Produce accurate sales forecasts, performance reports and commercial analyses.

Present findings, trends and recommendations to the EVP and senior leadership team.

Oversee the planning and execution of marketing campaigns ensuring alignment with sales objectives and brand positioning.

Deliver impactful content, digital campaigns, events and customer communications.

Monitor and evaluate lead generation performance ensuring maximum ROI on spend and activities.

Ensure that all marketing materials and communications effectively promote products, courses and services.

We are seeking a motivated, commercially astute Sales Manager who embodies our values and brings both strategic thinking and hands‑on leadership to the role. You will thrive in a collaborative customer‑focused environment and be excited to contribute to a passionate, close‑knit team.

Proven experience as a Sales Manager, Commercial Manager or Sales & Marketing Manager.

Demonstrated success in leading sales teams to achieve ambitious revenue goals.

Strong understanding of integrated sales strategies, KPI management and performance reporting.

Experience working cross‑functionally with operations, customer success and professional services teams.

Excellent leadership communication and stakeholder management skills.

Confident in using CRM systems.

5 years of software sales and management experience.

Strategic thinker with strong hands‑on execution skills.

Commercially astute, data‑driven and highly customer‑focused.

Collaborative leader who inspires, motivates and elevates their team.

Highly organised, proactive and adaptable in a dynamic environment.

Passionate about growth, innovation and delivering outstanding results.

Own transport and a valid driving licence.

Excited about joining an initially small team that cares passionately about its customers.

Rialtas is the market leader in providing accounting and administrative software and services for local councils in England and Wales. Rialtas is proud to be part of the Harris Computer family, a provider of mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. The opportunity for personal career growth as a result is significant.

Rialtas is dedicated to the achievement of equality of opportunity for all of its staff and applicants for employment. This broadly interpreted policy not only prohibits discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, age, national or ethnic origin, disability or any protected category under applicable law but also ensures that competent individuals will be given the opportunity to join Rialtas and progress within the Company in accordance with their own abilities.

Harris offer an extremely competitive UK employee benefits programme. Five Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum / pro rata.

Our recruitment process will comprise of interviews and at times a written exercise, an assessment day and/or a presentation. As an equal opportunities employer we want to make sure we do all we can to make this a positive experience for you. If your application is progressed please make us aware of any adjustments or additional support we can provide you with.

Required Experience : Manager

• Information Systems
• Instrument
• Access
• Agriculture
• Corporate Risk Management
• Cement

Employment Type: Full-Time

Experience: 5 years

Vacancy: 1