Customer Service Assistant jobs in United Kingdom

Account Manager
£33,000 - £35,000 per annum (depending on skills and abilities)
Permanent opportunity in Wrexham
Hours: M-F 9am-5pm (30-minute lunch break)
Additional benefits:

• Bonus scheme
• Increased holidays with length of service
• Supportive and collaborative team environment
• Opportunities for professional development and training
• Involvement in exciting, real-world construction projects

This is more than just an account manager position - it\'s your opportunity to become a key player in the success of exciting construction projects that shape communities. Here\'s why this role stands out:

• Diverse and Engaging Work: No two days are the same - from liaising with clients and utility providers to attending site visits, your role will be varied and rewarding.
• Career Growth: Gain valuable exposure to the construction industry, develop technical knowledge, and grow your professional skill set with ongoing training and support.
• Collaborative Culture: Work alongside experienced Technical and Project Management teams in a supportive and friendly environment.
• Recognition & Rewards: Your success in this role will be recognised and rewarded through a competitive bonus structure tied to performance.

Account manager required to be responsible for developing client relationships, ensuring excellent service delivery, and identifying opportunities for growth.

• Build and maintain strong, long-term relationships with current clients (local developers, housing associations, local authorities, architects etc).
• Act as the primary point of contact for assigned accounts, handling day-to-day queries.
• Understand client needs and objectives to deliver tailored solutions.
• Coordinate with internal teams to ensure service delivery meets expectations.
• Monitor account performance and prepare reports on KPIs, sales activity, and client satisfaction.
• Identify new business opportunities within existing accounts and lapsed clients.
• Represent the company professionally at client meetings.

The successfully appointed Account Manager will have the following skills and abilities:

• Proven experience in account management, customer services, or sales
• The ability to manage multiple accounts simultaneously.
• Track record of meeting or exceeding targets/KPIs
• Commercial awareness and ability to identify growth opportunities
• A background in construction or utilities would be useful but not essential

Our client is a long-established organisation that delivers essential infrastructure that powers and connects communities.

Additional job titles/skills: Sales Executive, Key Account Manager, Business Development Manager

Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

To Apply

This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If we have not contacted you within 7 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position. CW007