Customer Service Assistant jobs in United Kingdom

Ingfield Manor School is a non-maintained special school and part of Salutem Care and Education who have services across England and Wales supporting adults and children in residential and educational environments. Based in its own idyllic grounds, Ingfield Manor School offers extensive specialist facilities with the aim to provide an exceptional learning environment, helping children and young people fulfil their potential. Facilities include woodland and outdoor classroom space, high specification sensory room and swimming pool. At Ingfield Manor School, we believe everyone should have the opportunity to live a healthy, active, and fulfilling life, regardless of their background or disability. The aim of our services is to provide a safe and stimulating environment that enables children and young people to flourish and grow. Our IMS provision caters for students aged 3–19 years with neurological motor impairment such as Cerebral Palsy and associated medical and sensory needs. Following the Conductive Education approach, Ingfield Manor School focuses on the holistic development of everyone, including their physical and communication skills.

Job Title: Premises & Grounds Assistant
Reporting To: Premises Lead
Location: Ingfield Manor School
Hours: 30 hours per week, across 4 days (52 weeks per year)
Salary: £19,047 – £19,656 per annum (dependent on experience)

We are seeking a proactive and reliable Premises & Grounds Assistant to join our dedicated team at Ingfield Manor School. This hands-on role involves supporting the upkeep, safety, and presentation of the school’s buildings and grounds, helping to create a secure and welcoming environment for students, staff, and visitors. The position includes a variety of physical tasks, such as general maintenance, lifting and handling equipment, and outdoor work in all seasons.

• Premises Maintenance
  • Carry out minor repairs, decorating, and general maintenance across the site.
  • Maintain tools and equipment in safe working condition.
  • Monitor the condition of buildings, fixtures, and furniture.
  • Report any faults, damage, or safety concerns promptly.
• Grounds Maintenance
  • Perform routine grounds care including mowing, strimming, and weeding.
  • Ensure outdoor areas are clean and free from litter and waste.
  • Assist with snow and ice clearance during winter months.
• Security
  • Support with opening and locking school buildings.
  • Check doors, windows, gates, and alarms to maintain site security.
  • Patrol the premises regularly and report any suspicious activity.
  • Assist with car park safety during student drop-off and pick-up times.
• Health & Safety
  • Adhere to health and safety regulations and report hazards or incidents.
  • Complete compliance and maintenance documentation accurately and on time.
• Swimming Pool Maintenance
  • Help maintain the school’s swimming pool and surrounding area.
  • Conduct regular water quality checks (e.g., pH and chlorine levels).
  • Report any damage or safety issues.
• Vehicle Maintenance
  • Perform basic checks on school vehicles (e.g., oil, tyres, lights).
  • Ensure vehicles are clean, roadworthy, and ready for use.
  • Arrange MOTs and servicing in line with legal requirements.
  • Keep accurate records of vehicle usage and maintenance.
  • Drive school vehicles when required, following road safety regulations.
• Cleaning & Waste Management
  • Support with cleaning tasks as needed, including windows and external areas.
  • Ensure waste is collected and disposed of appropriately.
• Training
  • Complete all mandatory training relevant to the role.
  • Participate in ongoing health and safety and equipment training.

- A practical, hands-on individual with a strong work ethic.
- Someone who takes pride in maintaining a safe and tidy environment.
- Ability to work independently and as part of a team.
- Willingness to undertake training and adapt to the needs of the school.

• Supportive: Helping everyone reach their full potential.
• Ambitious: Striving for the best outcomes.
• Loyal: Prioritising our staff and the people we support.
• Unique: Innovating without compromising quality.
• Transparent: Fostering openness and mutual respect.
• Engaging: Partnering with everyone involved.
• Meaningful: Offering fulfilling opportunities.

• Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support.
• Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support.
• Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance.
• Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities.

Still not convinced? We have been recognised as a Top Employer 2025 in the United Kingdom. We have been named as a Top 50 Inspiring Workplace UK & Ireland. We are a Disability confident committed company. We have a high percentage of Good or Outstanding homes and all our children’s homes are rated Good or Outstanding.

Salutem Care and Education is dedicated to protecting and promoting the well-being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre-employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks.