Reservation Assistant

Corrochio's, Cantina, & Cinco; City Of London; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A vibrant hospitality venue in the heart of London seeks a personable Reservations Assistant. You will manage reservations across three unique dining experiences, ensuring a seamless booking process. Key qualities include strong communication skills and hospitality experience, with a rate of £16/hr. Flexible hours available, working mostly from home after training.

Benefits

Potential performance bonuses

Flexible working hours

Gratuity included

Qualifications

• Experience in reservation systems is required.
• Previous hospitality experience preferred.
• Clear and professional communication skills are essential.

Responsibilities

• Managing reservations and booking requests.
• Coordinating pre-orders and liaising with management.
• Assisting with special events organization.

Skills

Communication Skills

Guest-Focused

Problem Solving

Reservations Systems Knowledge

Advanced English

Tools

Sevenrooms

Job description

Overview

Corrochio's is a 3-venue Mexican food & drinks mecca in the heart of Dalston. We are looking for a personable Reservations Assistant to join the team. The venue consists of three venues under one roof - Corrochio's (restaurant), Corrochio's Cantina (bar), and Cinco (speakeasy cocktail bar). The successful candidate would be helping to handle reservations, booking requests, and events, across all three venues.

Responsibilities

• Working closely with Management and our Restaurant Host.
• Daily monitoring of the Events inbox.
• Assisting Senior Management with overseeing day-to-day booking requests across all three venues, via email, phone, and reservation platform requests.
• Coordinating food and drinks pre-orders, and liaising directly with floor and bar management ahead of the bookings.
• Assist with organising and running special events, etc.

Experience & Qualifications

• Experience in reservation systems, specifically Sevenrooms.
• Previous experience working in hospitality venues in FOH positions (hosts / wait staff / management).
• Understanding the ever-changing nature of hospitality businesses and how to accommodate guests within these changes.

Skills & Attributes

• A clear communicator - this will be key in this role.
• Personable and guest-focused.
• A problem solver.
• Skilled in playing reservations tetris (IYKYK).
• Dedicated to ensuring our guests have the most care-free booking experience.
• Clear & professional communication skills (via email and phone).
• Advanced English (written and speaking).

Rate & Hours

Rate: Minimum of £16/hr inclusive of service (tronc), gratuity & holiday pay. Additional gratuity possible, alongside potential bonuses (both performance and sales based).

Hours: 9-20 hours per week (3-4 days per week, 3-6 hours per 'shift'). Training will take place at the venue, and would involve the successful candidate to oversee and work during service to understand how each venue works. Following this, most hours to be possible to work from home, and occasional evening availability could be required for special events etc.

Experience & Schedule

• Experience: Required
• Languages: English – Advanced
• Employment: Part-time
• Schedule: 3-4 days, 3-6 hours per day.
• Salary: £16 – £17.5 hourly
• Benefits: Potential performance + sales-based bonuses
• Starting time: Immediate start!

About Corrochio's, Cantina, & Cinco

Corrochio's is three venues in one- a restaurant (Corrochio's), and late night dive bar (Cantina), and an exceptional agave & Mexican spirit speakeasy bar (Cinco)