Customer Service Adviser jobs in Großbritannien

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Tamworth, United Kingdom

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2

28.06.2025

12.08.2025

Explore new challenges at Ocado Logistics!

We are looking for Engineering Technicians to join our dynamic team in Dordon. With our Customer Fulfilment Centre (CFC) running 24/7, your expertise will ensure our operations remain seamless and efficient. You will benefit from not only a competitive salary but an added night shift premium on top! Join a team that values innovation, teamwork, and continuous improvement.

About the role:

• Undertaking of day-to-day reactive and planned engineering maintenance activities and improvement works at the CFC.
• Work closely with Inbound, Outbound, and other support teams to optimise availability and performance of the facility, and its MHE automation.
• Diagnose equipment breakdowns and action repairs where possible.
• Analyse data and find solutions to improve MHE performance.
• Reporting and monitoring of data for automation and maintenance activities.

Shift: 12-hour shift with an average of 42 hours per week. This will involve working weekdays and weekends, both days and nights. There are 264 hours of holiday, equating to 22 days.

About you:

• Electrical or mechanical experience, preferably within an FMCG environment.
• A natural problem solver, experienced in working with controls, analysing faults, and providing solutions.
• Good technical ability relating to automation hardware and software, ideally with some experience of both reactive and preventative maintenance.
• An organised, capable team player with excellent communication skills.

Full training to complete the technician role over 5 weeks will be given, but experience of working within an automated warehouse/logistics environment would be desirable. Flexibility of working pattern as and when required by business needs.

What do you get in return?

At Ocado Logistics, we offer competitive salaries and more:

• Up to 7% matched pension contributions after three months of service.
• Employer-funded private medical insurance.
• Company shop offering discounts up to 70% on groceries from leading brands and major retailers.
• An enhanced digital health and wellbeing service for you and your dependents.
• Financial protection: income protection and life insurance for financial security.
• High street shopping and restaurant discounts, including 15% offocado.com.

We understand that life outside of work is important, so we have policies including the option to buy additional holidays!

If you want to advance your career, there are plenty of opportunities for progression, with 87% of our salaried roles filled internally!

Here at Ocado Logistics, our people, technology, and customers work side by side supporting the communities we serve. We're all in it together—ready to roll up our sleeves and get involved.

We’re in it together, proud of what we do, and always striving to improve

Ocado Group is an equal opportunities employer, making every effort to ensure fair and equal treatment for all potential employees, regardless of sex, sexual orientation, marital status, race, colour, nationality, ethnicity, religion, age, disability, or union membership.