Customer Service Adviser jobs in United States

Sales Executive – Lexus Swindon, Swindon, UK

Salary: £19,750 - £65,000 yearly

Centre: Lexus Swindon

• Listen and talk to customers to uncover their needs and build trust and rapport
• Be curious to learn and become fluent in Lexus’s products and services to use knowledge in sales conversations
• Match customer to product and maximise opportunities through features and add-ons
• Guide customers, advise them, and adapt to their buying strategy while demonstrating suitable options
• Encourage customers to experience the product through test drives
• Ensure customer issues are resolved along the customer journey
• Maximise opportunities for sales leads via multiple channels: follow-up calls, enquiries, walk-in customers and online queries
• Maintain a results-focused approach with a focus on solutions
• Be open to change, new processes and ideas to credibly respond to customers and qualify expectations
• Collaborate with colleagues across the business to provide seamless service and ensure follow-up by appropriate experts (e.g., Fleet sales)

• Location of Centre
• A full UK driving licence
• Eligibility to work in the UK
• Flexible to work hours and travel to training sessions
• Professional appearance and high standards of verbal and written communication

• Good level of general education – GCSE English and Maths; A Levels or equivalent preferred
• Good IT skills (MS Word, PowerPoint and Excel) and social media skills
• Previous experience within an automotive sales environment
• Strong communication skills, ability to build rapport with customers
• Ability to work independently and as part of a team
• Strong customer service orientation in a high-pressure environment
• Analytical and quick thinking

• OTE £65,000 with team bonus
• Contributory pension and life assurance
• Birthday off
• Training and ongoing development with the Toyota & Lexus Academy
• Company vehicle
• Career progression opportunities