Customer Service Adviser jobs in United Kingdom

Time Type: Full time Worker Type: Employee

Permanent (Hybrid)

Location: Field-based, covering a defined territory in the UK (ideally based in the West Midlands)

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Applicants must have the right to work in the UK as visa sponsorship is not available for this role

Are you passionate about building strong client relationships and long‑term partnerships with automotive dealers and dealer groups? We’re looking for an experienced Client Development Manager to join our team and play a pivotal role in driving growth and delivering value through our leading automotive protection products and solutions.

What sets this opportunity apart? You’ll have autonomy in a field‑based role, combining strategic account management with business development, and the chance to influence success across your region.

You’ll manage, develop and grow relationships with dealerships and key dealer groups in your territory. Acting as a trusted advisor, you’ll ensure our products – including Finance & Insurance (F&I) solutions, extended warranties, and Value‑Added Products (VAPs) – help dealers and OEMs achieve their goals. You’ll work closely with internal teams to deliver seamless client experiences and contribute to the country strategy.

• Develop, increase and manage Automotive Protection business in line with company guidelines.
• Build and maintain strong partnerships with dealers, ensuring alignment with their objectives.
• Identify opportunities to expand our dealer network partnerships.
• Develop and execute territory plans to achieve growth targets and strengthen market position.
• Collaborate with internal teams to ensure client satisfaction and delivery excellence.

This is more than a job; it’s a career opportunity. You’ll have the chance to develop and grow in your role, build lasting client relationships and contribute to our growth strategy.

• Experience offering F&I products to dealers, including extended warranties and VAPs.
• Strong commercial awareness and ability to influence decision‑makers.
• Excellent communication and relationship‑building skills.
• Self‑motivation and comfort working independently in a field‑based role.

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part‑time, job share and compressed hours.

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net‑zero goal to achieve year‑on‑year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page

We value our employee’s experience with us and are proud to have been recognised for the following awards:

Winner of Excellence in Diversity, Equity & Inclusion Award 2025 at the Insurance Business Australia Awards for our Respect@QBE program

Insurance Post British Insurance Awards 2025 – Winner: Commercial Lines Insurer of the Year,
Winner: Reinsurer of the Year – QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year – Chris Wallace, Executive Director UK insurance

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5‑Star Cyber Awards 2024: QBE rated as a 5‑Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5‑Star Employee

You can view all our awards here.

Apply now and let’s make it happen! If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Business Development, Business Management, Collaboration Tools, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Management, Intentional collaboration, Managing performance, New Business Development, Risk Management, Stakeholder Management, Strategic Thinking, Team Management

To submit your application, click "Apply" and follow the step by step process.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.